Patient Navigator OBGYN Liaison

Chase Brexton Health Care•Baltimore, MD

30d•Hybrid

About The Position

This role will be responsible for providing outreach and linkage-to-care services to pregnant patients and newborns throughout the first year of life. The goal of this position is to help patients access prenatal care and remain engaged in healthcare throughout their pregnancy and postpartum. Additionally, this role will assist patients with insurance enrollment, provide case management and coordination with wrap around services. This position will be housed at Chase Brexton Glen Burnie, with the expectation of travel to community events, hospitals, and other Chase Brexton locations as needed. The expected outcome of this position is to promote appropriate use of a patient-centered medical home to promote optimal pregnancy outcomes and engage newborns in pediatric care. Other responsibilities will include: tracking patients throughout care continuum; linking new pregnant patients to Chase Brexton Health Care; and coordinating within Chase Brexton departments and externally with community partners. This position is in part a grant funded position and is contingent on renewed funding at the end of each award period.

Requirements

Excellent customer service skills
Excellent interpersonal skills
Demonstrated strong verbal communication skills
Knowledge of HIPAA and OSHA regulations
Familiarity with medical terminology
Proficient in Microsoft Office Outlook, Word, and Excel
Ability to work with multiple healthcare computer applications
Ability to learn quickly
Ability to adapt to change
Able to follow through with delegated tasks
Able to work without close supervision
One year experience working in the medical field
Experience working with a culturally and economically diverse population
Some college or equivalent work experience

Nice To Haves

Motivational Interviewing training is a plus
Bilingual in English and Spanish
Degree in health sciences or related field

Responsibilities

Act as a liaison between patients, providers, hospital care managers, external programs and resources
Communicate clearly, respectfully, and compassionately with patients and caregivers
Accurately document medical data and patient communications
Communicate clearly with all members of the care team within the organization and to external partners in order to convey pertinent patient issues, appointment information, provider schedules, and other information
Assist patients with insurance enrollment using the Maryland Healthy Babies program
Identify and track pregnant patients and newborns at Chase Brexton Health Care Glen Burnie and Columbia Centers and follow up on missed appointments
Assess patients for barriers to care and coordinate linkage to internal and external resources
Retrieve clinical documentation from multiple sources to ensure continuity of care for patients
Provide education, support, and outreach to retain pregnant patients in prenatal care throughout pregnancy and postpartum; and engage newborns in pediatric care.
Engage with pregnant patients and newborns utilizing multiple modes of outreach including attendance at community events (possibly on weekends) with the Program Manager
Provide perinatal care coordination and assess barriers to care and link to services to address barriers
Link pregnant patient with pediatric services at Chase Brexton Health Care prior to delivery
Ensure discrete data is captured in the electronic medical record for tracking and trending