Patient Navigator II

Fred Hutchinson Cancer Center • Seattle, WA

1d • Onsite

About The Position

Fred Hutchinson Cancer Center is an independent, nonprofit organization providing adult cancer treatment and groundbreaking research focused on cancer and infectious diseases. Based in Seattle, Fred Hutch is the only National Cancer Institute-designated cancer center in Washington. With a track record of global leadership in bone marrow transplantation, HIV/AIDS prevention, immunotherapy and COVID-19 vaccines, Fred Hutch has earned a reputation as one of the world’s leading cancer, infectious disease and biomedical research centers. Fred Hutch operates eight clinical care sites that provide medical oncology, infusion, radiation, proton therapy and related services, and network affiliations with hospitals in five states. Together, our fully integrated research and clinical care teams seek to discover new cures to the world’s deadliest diseases and make life beyond cancer a reality. At Fred Hutch we value collaboration, compassion, determination, excellence, innovation, integrity and respect. Our mission is directly tied to the humanity, dignity and inherent value of each employee, patient, community member and supporter. Our commitment to learning across our differences and similarities make us stronger. We seek employees who bring different and innovative ways of seeing the world and solving problems. The patient navigator assesses and assists patients, families, and caregivers in overcoming practical, tangible barriers to care so patients may fully engage in cancer treatment and survivorship care. In this role, the patient navigator: Works in a fast-paced, dynamic healthcare environment within one or more departments Helps patients, families, and caregivers overcome barriers to care, such as financial, medical transportation, medical lodging, insurance coverage, medication co-pays, emotional support, cultural issues, and complex service needs Participates in care coordination with other healthcare professionals and community service providers to facilitate timely care for patients, and to arrange supportive services as needed Serves as a cultural broker with the medical and other internal teams so that patients receive culturally appropriate care and services Collaborates with diverse community organizations to promote access to care at Fred Hutch Collaborates with others within and outside the organization to provide patient care that is safe, timely, efficient, effective and equitable Helps establish and maintain a climate of mutual respect, dignity, diversity, ethical integrity, and trust This is a Per-Diem role that will work a variable schedule, Monday thru Friday, out of our South Lake Union Campus.

Requirements

• High school diploma
• Three years in social services or health related field or other relevant experience required.
• Ability to communicate effectively and courteously with patients/families from diverse cultural backgrounds; sensitivity to the often stressful situations patients/families are facing
• Ability to work well with diverse members of multidisciplinary team
• Good written and oral communication skills; excellent organizational skills
• Ability to work independently and shift easily from one task to another as needed.
• Ability to prioritize tasks and problem-solve daily
• Team player: timely communication, follows through on commitments, demonstrates reliability
• Oral and written fluency in English
• Working knowledge of community resources for the greater Puget Sound Region and beyond
• Technical skills in Microsoft Office and other programs (EHR, etc.), as the job requires

Nice To Haves

• BA/BS
• Oral and written fluency in a language other than English

Responsibilities

• Assess barriers to care and involve patients/families in creating potential solutions to problems, considering patient's physical and emotional status, reading level, health care literacy, culture, language, and amount of information desired
• Identify and arrange internal and/or external resources to meet patient needs. Continually expand knowledge of community and other resources, including immigration, DHSH, employment and financial resources
• Educate patients and caregivers on the multi-disciplinary nature of cancer care and survivorship, the roles of team members, and what to expect from the health care system
• Empower patients by promoting self-management skills and providing information about resources and referrals
• Encourage active communication between patients/families and health care providers to help optimize patient outcomes
• Assess patients' capacity to self-advocate. Help patients optimize time with their care team by prioritizing questions, clarifying information, etc.
• Contribute to patient navigation program development, implementation, and evaluation; follow through on special projects and assigned tasks as requested by manager
• Demonstrate empathy and provide information and support within scope of practice; refer to licensed clinicians as appropriate
• Adhere to organizational policies and procedures to ensure compliance with HIPAA, privacy, safety, and other regulations; document care provided in accordance with Fred Hutch policies and procedures

Benefits

• retirement savings plan
• employee assistance program
• paid sick leave (1 hour for every 30 hours worked)

What This Job Offers

• Career Level: Mid Level
• Education Level: High school or GED