Patient Navigator, Hepatology & Liver Transplant

University Hospital, Newark NJ•Newark, NJ

4d•$61,802 - $88,273

About The Position

The Patient Navigator is a patient advocate and will guide patients through the health care system, ensuring appropriate appointments are given in a timely manner through guidelines agreed upon with the Medical Director of the Practice/Department. The Patient Navigator will assist with access issues, develop relationships with referring health care providers and ensure the complete and efficient management of all referrals, including the acquisition of necessary patient-care materials and medical records. This individual will work with community groups to increase health awareness and provide health education. In addition, the Patient Navigator will track all new patient requests, provide monthly statistics and referring patterns. The Patient Navigator works closely with the patient care team and assists in the coordination of patient care by removing barriers that would otherwise prevent patients from receiving health care services.

Requirements

Bachelor’s degree in a relevant field plus two (2) years of healthcare experience working directly with patients (required)
Experience in patient advocacy and/or customer service roles required
Familiarity with medical terminology required
Proficiency in Microsoft Office and general computer literacy required
Strong communication and organizational skills; detail-oriented
Ability to work independently and as part of a team
Flexibility to work varying hours
Personal qualities: friendly, outgoing, caring, empathetic, dedicated, and resourceful

Nice To Haves

Technical clinical experience and/or experience in a specialty area (e.g., OB/GYN, Oncology) preferred
Outpatient setting experience preferred
Relevant experience and/or navigator training may substitute for the degree on a year-for-year basis
Bilingual skills (English/Spanish) preferred

Responsibilities

Actively contributes to creating a friendly, welcoming, and safe environment for UH customers.
Provides information about Clinical Services offered at UH and their assigned service area.
Works to establish relationships and collaboration with other departments and resources within the community to facilitate patient access.
Strong patient advocate: guides assigned patients through the health care system; helps patients arrive at scheduled appointments on time prepared.
Connects patients with resources and social support systems.
Helps patients identify and access financial services to pay for health care needs.