Patient Navigator Care Coordinator

Mass General Brigham•Boston, MA

2d•$22 - $32•Hybrid

About The Position

Join a dedicated healthcare team committed to delivering an exceptional patient experience. As a Patient Navigator, you'll serve as a trusted guide for patients and families, helping them navigate the healthcare system, access critical resources, and overcome barriers to care. In this highly collaborative role, you'll act as a key liaison between patients, providers, and community partners to ensure seamless, patient-centered care and improved outcomes. This role does not provide direct patient care but is instrumental in supporting patients and families through every step of their healthcare experience.

Requirements

Strong communication and relationship-building skills.
Passion for patient advocacy and improving the patient experience.
Ability to navigate complex healthcare systems and coordinate across multiple stakeholders.
Excellent organizational skills and attention to detail.
Bachelor's Degree in related field of study required; relevant experience can be considered in lieu of degree.
1+ years of patient facing, medical office or other related experience strongly preferred.
Bilingual Spanish speaking strongly preferred.
Strong knowledge of healthcare resources, community services, and patient advocacy.
Excellent communication and interpersonal skills.
Ability to collaborate effectively with healthcare professionals across multiple disciplines and experiences.
Exceptional organizational and time management skills.
Familiarity with electronic health records and case management software.
Compassionate, resourceful professional who excels at building relationships, navigating complex healthcare environments, and helping patients access the care and support they need.

Nice To Haves

Experience in healthcare, care coordination, patient services, social work, case management, or a related field preferred.

Responsibilities

Advocate for patients and families, ensuring their needs, goals, and preferences are reflected in care plans.
Serve as a primary point of contact between patients, providers, and other healthcare stakeholders.
Coordinate appointments, services, referrals, and follow-up care across multidisciplinary teams.
Help patients understand their care plans and support adherence to recommended treatments.
Connect patients with valuable healthcare and community resources, including financial assistance, transportation, and support services.
Educate patients and caregivers on medical conditions, treatment options, and self-management strategies.
Empower patients to make informed decisions and actively participate in their healthcare journey.
Maintain accurate documentation of patient interactions, care plans, and resource referrals.