Patient Navigator - Cardiology

Geisinger • Scranton, PA

13d • Onsite

About The Position

Coordinates patient care and maximizes patient satisfaction and experience. Partners with care providers to serve as a liaison to ensure effective communication with patients.

Requirements

• High School Diploma or Equivalent (GED)
• Minimum of 2 years-Related work experience
• Clerical I
• Customer Service
• Interpersonal Communication
• Medical Records Systems
• Multitasking
• Working Independently

Nice To Haves

• Associate's Degree

Responsibilities

• Provides discharge information.
• Partners with providers to ensure a smooth transition at discharge to home or other facilities as required.
• Ensures additional resources are made available for the patient as needed.
• Effectively collaborates with other healthcare providers and non-Geisinger employees in coordinating and implementing the patients plan of care.
• Maintains systems and processes to assure timely follow-up and surveillance of a defined group of patients.
• Serves as liaison with clinical and administrative personnel.
• Establishes point of contact for referring providers to create immediate access to provider templates.
• Develops and implements efficient patient navigational procedures.
• Investigates patient concerns including billing, appointment access, perception of care, physician issues and communication problems.
• Develops, maintains, and audits standard operating procedures of patient access and utilization process.
• May provide administrative support as needed.
• Work is typically performed in a clinical and office environment.
• Accountable for satisfying all job specific obligations and complying with all organization policies and procedures.

Benefits

• health insurance
• dental insurance
• vision insurance
• Pre-tax savings plans with healthcare and dependent care flexible spending accounts (FSA)
• health savings account (HSA)
• Company-paid life insurance
• short-term disability
• long-term disability coverage
• 401(k) plan that includes automatic Geisinger contributions
• Generous paid time off (PTO) plan
• Tuition reimbursement
• MyHealth Rewards wellness program
• adoption assistance
• fertility assistance
• parental leave pay
• military leave pay
• free Care.com membership with discounted backup care for your loved ones
• Employee Assistance Program (EAP)
• Accident insurance
• Critical illness insurance
• Hospital indemnity insurance
• Identity theft protection
• Universal life insurance
• Pet insurance
• Legal insurance

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED