Patient Navigator - Breast Imaging

Lumexa Imaging•Williamsville, NY

1d•$20 - $23•Onsite

About The Position

The Patient Navigator works within a team of Navigators, it is a patient advocate and is responsible for guiding patients, families, and caregivers to help overcomes healthcare system barriers and facilitates timely access to quality health and psychosocial health care throughout the continuum of care for breast and lung patients. The Patient Navigator will assist with access issues, develop relationships with referring health care providers and ensure the complete and efficient management of all referrals, including the acquisition of necessary patient-care materials and medical records.

Requirements

Knowledge of and adherence to company policies and protocols
Knowledge of and adherence to HIPAA and safety guidelines
Knowledge of basic level computer skills
Skill in organizing and prioritizing work and following assignments through to completion
Skill in written and verbal communication
Ability to work independently and in a team environment
Ability to work in a fast-paced environment and meet established deadlines
Ability to be flexible in schedule and adaptable to constant change
Ability to effectively handle details with accuracy
Ability to maintain regular attendance and on-time approval to work as scheduled
Ability to deliver high-quality customer service to internal and external customers by communicating with integrity and compassion
Ability to resolve service recovery issues and understand when to escalate to the next level
Ability to remain calm in difficult situations
High School Diploma or equivalent required.
At least two years of work experience in a healthcare environment dealing directly with patients preferred.
Familiarity with medical terminology required

Nice To Haves

Technical clinical experience and/or experience in the area of the practice is a plus
Experience and competency in a patient advocacy and/or customer service role
Certification from the National Consortium of Breast Centers required within two years

Responsibilities

Develop relationships with community groups to create a referral system for support for patients, increase health awareness and provide education
Tracks all new patient requests, provide monthly statistics and referring patterns
Works closely with the patient care team and assists in the coordination of patient care by removing barriers that would otherwise prevent patients from receiving health care services
Support patients by resolving questions, comments and concerns; specifically communicating with each and every biopsy patient both before and after procedures as outlined within Windsong procedures
Communicate with newly diagnosed patients within Windsong outlined intervals after diagnosis and support with scheduling procedures, connecting with surgeons, community resources and support services and assist in coordination of services throughout the continuum of care.
Obtain images and reports and distribute second opinions to Radiologists
Research and stay abreast of new patient resources and treatment options.
Work directly with Windsong physicians for directives on Breast Patient Navigator and Lung screening program initiatives and goals.
Interact on routine basis with patients, other departments and referring physicians on breast care and lung cancer screening concerns.
Promote communication between patient and healthcare providers and reinforce physician-patient relationship.
Assist and promote smoking cessation programs for patients.
Upload, review and maintain in a tracking system for all patients screened with a low dose screening CT scan.
Assist in maintaining the lung registry.
Organize and enter breast and lung pathology into reporting system.
Enter patient information into lung history forms.
Track patients with breast atypia results.
Maintain tracker of core-guided breast biopsy patients.
If accessible, obtain reports, scripts, and images of patients from outside facilities coming to our facility for core-guided breast biopsies.
Contact and assist scheduling patient overdue for annual screening exams (breast and lung).
Obtain a script for screening patient, if screening patient does not have health insurance, assist patient with connecting to New York State Cancer Services Program.
Completes other tasks and projects as assigned