Patient Monitor Technician Per Diem

Sharon Hospital•Sharon, CT

34d•$19 - $26•Onsite

About The Position

Provides continuous digital observation and surveillance of assigned patients. The first action is to verbally redirect patients from at-risk behaviors and summon on-site clinical staff when assistance is needed. The technician supports patient and institutional confidentiality and follows related hospital policies. The role uses the Video Monitoring System (VMS) and other digital health platforms to monitor patients remotely. It includes maintaining continuous visual observation, communicating with patients through a two-way audio device, participating in patient hand-offs, supporting patient safety, and collaborating with clinical staff and management. The technician also supports training program evaluation and models Northwell’s REACH Values: Respect, Excellence, Accountability, Compassion, and Honor.

Requirements

High school graduate or GED.
At least one year of experience providing direct patient care in a hospital or clinical environment, such as a physician office, nursing home, or ambulatory services.
Excellent verbal communication skills; most communication is conducted remotely using a microphone and headset.
Ability to communicate positively and effectively with patients and hospital staff, including assessing situations and de-escalating when necessary.
Ability to multitask effectively, prioritize multiple situations simultaneously, and address each appropriately.
Basic computer skills, including Microsoft.

Nice To Haves

Clinical certification strongly preferred, such as CNA, Medical Assistant, PCT, PCA, or HHA.

Responsibilities

Demonstrate understanding and proficiency in using the Video Monitoring System (VMS) Solution software.
Maintain visual observation of assigned patients at all times, verbally redirect patients through the room’s digital two-way audio device, and immediately summon on-site clinical staff when assistance is needed.
Provide appropriate care based on patients’ individualized treatment plans, as delegated by a registered nurse.
Participate in hand-offs of pertinent information and behaviors about assigned patients when arriving on the unit and at the end of the shift assignment.
Explain matters to patients as necessary without counseling or offering opinions, and demonstrate Service Excellence behaviors.
Seek help promptly when a patient appears to pose a threat to themselves or others; help identify and report patient safety issues; maintain a safe patient environment; seek assistance to remove potential hazards and report findings to clinical staff.
Demonstrate safe work practices, follow safety rules, help prevent unsafe conditions and behaviors, and participate in organizational and department safety programs.
Demonstrate understanding and proficiency with other digital health platforms for remote patient monitoring as needed.
Participate in cross-training and coverage of other digital health platforms within the scope of practice for a patient care monitor.
Ensure adherence to all HQ policies and procedures.
Assist in periodically monitoring and evaluating training program effectiveness, success, and return on investment, and report findings to management.
Collaborate with management to resolve specific problems and tailor programs as necessary.
Maintain and model REACH Values: Respect, Excellence, Accountability, Compassion, and Honor.