Patient Logistics Coordinator-PRN

UMC Health System

8d•Onsite

About The Position

The Patient Logistics Coordinator in the Regional Transfer Center is responsible for managing regional transfers and referrals from outlying regional healthcare facilities through a recorded phone line system. This role involves documenting and monitoring all regional transfer requests for admission, ensuring compliance with EMTALA requirements, connecting appropriate physicians using the Amion system, and managing multiple phone lines and transfer requests effectively. The coordinator must possess knowledge of patient medical conditions and treatment options to facilitate appropriate physician/service acceptance or consult. They also follow up on outstanding transfer issues and provide shift change reports on active or inactive pending transfers.

Requirements

High School Diploma or GED
+1 year of demonstrated use of basic medical terminology
Working knowledge of Microsoft Excel, Amion, Teletracking
Effective communicator and problem solver
Excellent organizational skills with attention to details
Must be able to adapt to changes in workload and possess flexibility when faced with interruptions

Responsibilities

Document and monitor all regional transfer requests for admission, including complete and precise documentation of all events and issues related to the transfer request.
Follow all EMTALA requirements for incoming transfers.
Connect appropriate physicians through a recorded line, utilizing the Amion system for obtaining the appropriate physician on call.
Must have knowledge of patient medical conditions/treatment options to select the most appropriate physician/service for acceptance or consult.
Follow up on outstanding issues related to any open transfers; including information regarding active or inactive pending transfers during shift change report.
Professionally and effectively manage multiple phone lines and transfer requests.
All other related assigned duties.