Patient Liaison (Bilingual in Spanish)

Midwest Orthopaedics at Rush • Westchester, IL

1d • $23 - $26 • Hybrid

About The Position

Midwest Orthopaedics at Rush (MOR) is seeking a bilingual Patient Liaison to facilitate communication between clinicians and patients. This role involves obtaining necessary data from patients to ensure excellent clinical care. The ideal candidate will have high standards, excellent communication skills, the ability to take initiative, prioritize daily tasks, and meet tight deadlines. This position is based at the Westchester, IL corporate office with one day of travel per week to the Chicago clinic. The work schedule is Monday through Friday, 7:30 am to 4:00 pm.

Requirements

• Associate degree or equivalent experience desired
• Strong interpersonal, customer service, and communication skills both within the team and to patients
• Proficient in Microsoft Office suite
• Ability to multitask in a fast-paced environment including problem solving, decision making, strategic thinking, planning, communication, results driven and performance management while displaying leadership
• Superior organization skills including but not limited to ability to prioritize tasks presented
• Good phone skills – clear, easy to understand, reliable with following up as needed, good conflict-resolution skills to handle possible patient situations in a nationally ranked Orthopedic Office.
• Bilingual in Spanish required

Responsibilities

• Ensure patients receive the care they need
• Help patients understand the Orthopedics services available to them
• Assist patients with priority triage and scheduling
• Answer telephone calls, route calls, provide information, take messages and check voicemails and emails in accordance with the practice procedure
• Assist in scheduling and adjusting patient appointments to maximize patient care
• Discuss treatment plans presentation
• Verify insurance
• Prepare clinic day in EMR system and in the office
• Maintain the clinic and OR schedule
• Triage and respond to online inquiring to determine patient suitability for our practice and scheduling
• Assist with maintaining all materials needed for patient care
• Assist with surgical scheduling on clinic days

Benefits

• Bonus Incentive Program
• Medical, Dental and Vision Insurance
• Paid Time Off and Paid Holidays
• Company-paid life and long-term disability insurance
• Voluntary life, AD&D, and short-term disability insurance
• Critical Illness and Accident Insurance
• 401(k) Savings Plan
• 401(k) Employer Contribution
• Pet Insurance
• Commuter Benefits
• Employee Assistance Program (EAP)
• Tax-Advantaged Accounts (FSA, HSA, Dependent Care FSA)
• HSA Employer Contribution (when enrolled in a HDHP)
• Tuition Reimbursement

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree