Patient Liaison

Jax Spine & Pain Centers•Jacksonville, FL

About The Position

Jax Spine & Pain Centers is North Florida’s leading provider of progressive interventional pain relief for back, neck, shoulder, knee, hip, and chronic pain. The Patient Liaison identifies and targets physicians and physician groups based on historical business trends, referral history, and physician specialty. The role builds customer relationships and increases new patient referrals through regular sales calls, business entertainment, educational offerings, and special events. The position manages referring-office information and preferences, communicates office feedback to appropriate personnel, and maintains knowledge of physician specialties, referral patterns, and competitors. It shares relevant information with Practice Managers, develops weekly account plans, and coordinates communication with clinics and hospitals to pursue growth opportunities. The role requires maintaining the confidentiality of patient and client information in accordance with HIPAA policies and procedures.

Requirements

Strong organizational and interpersonal skills.
Excellent written and verbal communication skills.
Solid time-management and execution skills.
Ability to work positively as a team member with peers and management.
Ability to develop, foster, and advance relationships with people inside and outside the organization.
Ability to maintain and ensure confidentiality of patient and client information in accordance with HIPAA policies and procedures.

Nice To Haves

Bachelor’s degree in marketing or a healthcare-related field preferred.

Responsibilities

Identify and target key physicians and physician groups based on historical business trends, referring history, and physician specialty.
Schedule and conduct regular sales calls, business entertainment, educational offerings, and special events with customers and prospects to increase new patient referrals.
Manage the database, including contact information, preferences, protocols, and special requests.
Communicate referring-office concerns, complaints, and compliments to the appropriate individual.
Maintain working knowledge of physician specialties, referral patterns, and competitors.
Share knowledge with Practice Managers.
Develop and communicate weekly plans to target customers effectively and maintain contact frequency with top accounts.
Coordinate and facilitate regular communication pathways with clinics and hospitals, based on business needs, to capitalize on growth opportunities.