Patient Liaison - Emergency Department - 36 hrs per wk

UT Southwestern Medical Center • Dallas, TX

13h • Onsite

About The Position

The Emergency Department Patient Liaison supports patients and families by providing clear communication, timely updates, and compassionate assistance throughout the ED visit. This role serves as a bridge between the care team and patients, helping address concerns, deescalate tension, and promote a calm, positive experience in a fast‑paced environment.

Requirements

• High School Diploma or equivalent
• 2 years of relevant experience
• (CPI) CRISIS PREVENTION INSTITUT CER within 180 Days
• (BLS) BASIC LIFE SUPPORT course accredited by the American Heart Association (AHA) or American Red Cross (ARC) Upon Hire

Nice To Haves

• Bachelor's Degree
• 2 years of ER experience
• 1 year to four (4) years of security, military, and/or law enforcement background
• 2 years of experience with behavioral health patients in a healthcare team setting

Responsibilities

• Meets, greets patients, families, and visitors upon arrival to the Emergency Room (ER).
• Provides direction assistance to patients, families, and guests.
• Rounds regularly through the ER monitoring for behavioral escalation concerns.
• Works in collaboration with staff to prevent patient/visitor escalation of behavioral concerns.
• Maintains body language that is non-threatening when responding to patient/visitor behavioral escalations.
• Responds as a member of the multidisciplinary team to behavioral escalation situations in the ER.
• Applies learned de-escalation skills when responding to disruptive events.
• Participates in workplace violence event debriefings in the ER.
• Maintains a close professional working relationship with the University Police.
• Ensures ER Lobby remains free of clutter and assist in maintaining a safe working environment (i.e., wheelchairs are placed in appropriate areas when not in use.)
• Performs other duties as assigned.

Benefits

• PPO medical plan, available day one at no cost for full-time employee-only coverage
• 100%25 coverage for preventive healthcare-no copay
• Paid Time Off, available day one
• Retirement Programs through the Teacher Retirement System of Texas (TRS)
• Paid Parental Leave Benefit
• Wellness programs
• Tuition Reimbursement
• Public Service Loan Forgiveness (PSLF) Qualified Employer

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED