Patient Liaison - Bariatric Surgery - Garden City

NYU Langone Health • Garden City, KS

11d • Onsite

About The Position

NYU Langone Hospital—Long Island is seeking a Patient Liaison for Bariatric Surgery in Garden City. This role is responsible for assisting patients in completing their insurance requirements and clinical clearances to optimize patient satisfaction and meet departmental goals. The hospital is a 591-bed university-affiliated medical center committed to medical education and research, offering a full complement of inpatient and outpatient services. NYU Langone Health values equity and inclusion, striving to be a place where talented individuals of all identities can thrive.

Requirements

• High School or GED
• 1 - 2 years Related Experience
• Excellent communication skills (both oral & written), interpersonal and organization skills.
• Proficiency with computers.
• Qualified candidates must be able to effectively communicate with all levels of the organization.

Responsibilities

• Performs other duties as assigned
• Enter data from Seminar Satisfaction Surveys and Patient Satisfactory Surveys into online survey system.
• Report pipeline status to Bariatric Coordinator, Practice Manager and surgeons on a monthly basis.
• Ability to function as part of a team and promote teamwork.
• Organizational skills to accurately keep track of patients status.
• Time management and multi-tasking capability to monitor numerous patients simultaneously.
• Attend informational seminars and participate in presentation.
• Act as a contact person for all patients questions and concerns.
• Maintain and manage pipeline on behalf of hospital and practice.
• Call patients to remind them about seminar.
• Call patients who did not attend seminar within 48 hrs. and invite them to register for the next seminar.
• Call patients to remind them about appointments for office consults
• Manage the assignment of patients without a surgeon preference.
• Field patients calls regarding work-up paperwork.
• Meet with each patient at the end of initial consultation to explain insurance requirements and pre-op work up, as well as take before pictures.
• Track patients appointments, labs, diagnostic tests, consults and insurance requirements in computer system.
• Proactively call patients in the pipeline every two weeks.
• Refer specific surgery questions to the surgeon.
• Interpersonal skills to effectively and accurately communicate with patients.
• Recognizes and responds to issues that may cause problems andor refers issues through proper chain of command.
• Attends and participates in staff meetings.
• Maintain patient confidentiality.
• Responsible for any other duties stipulated by the Practice Manager.

Benefits

• Financial security benefits
• Generous time-off program
• Employee resources groups for peer support
• Holistic employee wellness program (physical, mental, nutritional, sleep, social, financial, and preventive care)

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED