Patient Intake Specialist

Tactical Rehabilitation•San Antonio, TX

18h•Onsite

About The Position

The Patient Services Coordinator is responsible for managing patient scheduling, coordinating intake processes, and providing administrative support within a Durable Medical Equipment (DME) setting. This role serves as a key point of contact for patients, ensuring a smooth and professional experience from initial referral through delivery coordination. The ideal candidate is highly organized, patient-focused, and able to manage multiple priorities in a fast-paced healthcare environment.

Requirements

High school diploma or equivalent
1-3 years of experience in a medical office, DME, or healthcare administrative role
Strong communication and interpersonal skills to provide constructive feedback and training

Responsibilities

Coordinate and schedule patient appointments for evaluations, fittings, and deliveries
Manage inbound and outbound patient communication
Perform patient intake, including collecting insurance information, and required documentation
Accurately enter and maintain patient information in EMR systems
Monitor and manage workflow queues (WIPs), ensuring timely progression of patient orders
Conduct required patient outreach attempts in accordance with company policies
Maintain accurate and timely documentation of all patient interactions
Track patient orders and follow up on missing or incomplete information
Ensure compliance with company policies, SOPs, and healthcare regulations
Provide a gold standard of care to all patients
Assist with general office administrative tasks
Support special projects or operational initiatives as assigned
Participate in team meetings, training sessions, and process improvement efforts
Provide backup support for other administrative roles as needed
Perform other duties as assigned that support the mission and goals of the organization