Patient Intake Representative

Hunter Health•Wichita, KS

About The Position

Hunter Health provides all-encompassing care for the Wichita community, including medical, dental, behavioral, vision, laboratory, radiology and pharmacy services, all in one place. We pride ourselves in providing the support patients need to take control of their health and their whole wellbeing. Our Hunter Health team is at the heart of our operations. From the initial interaction with a new patient to empowering individuals with the knowledge to manage their health - it begins with each member of our staff. Regardless of role or responsibility, every team member is a valuable part of living our mission and upholding our positive work environment with our Standards of Culture. We exist to improve the health and wellbeing of everyone in our community. Schedule : Monday through Friday, 40 hours per week Full Time Benefits : 20 days of PTO per year, plus 10 paid holidays. Employer-paid Benefits include: Basic life insurance Short-term disability Long term disability Employee Assistance Program with 12 free sessions per year Optional Benefits include: Medical Dental Vision Supplemental life insurance Accident and critical illness insurance Identity Theft Insurance 401k with Safe Harbor Plan match Summary: The Patient Intake Representative (PIR) is responsible for providing excellent customer service to our patients and to each person who enters the clinic. This position ensures accurate completion of patient documentation, determines patient payment details, collects and reconciles patient payments, and assists in scheduling for the clinic. The PIR functions in accordance with established federal, state, and clinic standards, while complying with all federal grants and Hunter Health Clinic (HHC) policies and procedures.

Requirements

High school diploma or GED is required.
1-2 years of experience in a prior customer service role is required.
Listens, identifies, and responds quickly and effectively to internal and external needs.
Communicates effectively with all patients.
Displays organizational skills, abilities to multi-task, and uses time and resources effectively.
Displays good judgment and decision-making skills.
Effectively collaborates and seeks clarification and confirms accuracy as needed.
Utilizes teamwork to achieve desired results and contributes to projects while developing positive working relationships.
Pursues goals with commitment and takes initiative eagerly.
Demonstrates accuracy, thoroughness, and reliability; manages time and priorities; develops and follows work procedures.
Evaluates own performance and accepts constructive feedback to continue learning.

Nice To Haves

Experience in a clinic office setting is preferred.
Bilingual abilities are preferred.

Responsibilities

Greets patients and visitors whether in-person or on the telephone, while answering inquiries or referring to other individuals for further information.
Optimizes patients' satisfaction, provider time, and treatment room utilization by scheduling appointments in person or by telephone, managing schedule in real time to optimize patient access and creating opportunities for patient engagement.
Maintains patient accounts and records by obtaining, recording, documenting and updating personal and financial information.
Screens and enrolls eligible patients into clinic’s special population programs.
Manages and records revenue by updating financial information, collecting patient charges, controlling credit extended to patients as well as filing and expediting third-party claims.
Assists patients with registration forms, as needed
Escalates patient concerns or complaints to leaders to address them, as needed.
Maintains confidentiality with respect to proprietary information, patient information and employees as patients’ information.
Tracks internal and external Release of Information (ROI) requests.
Provides feedback to Business Operations Manager to provide suggestions for enhancements to current processes, providing innovative and creative solutions supporting organizational benchmarks and departmental billing goals.
Travels when necessary to meet operational needs.
Performs all other duties as assigned.