Intake Representative

Mid-Cities Medical • Redlands, CA

3d • Onsite

About The Position

Mid-Cities Medical is a Service-Disabled Veteran-Owned Small Business specializing in servicing in-home medical needs for Veterans. Every effort is made to deliver World-Class Service in delivering government-approved lines of Ventilators, Portable and Stationary Oxygen Concentrator and Supplies to Veterans and their Caregivers throughout Texas, Arizona, and Southern California.

Mid-Cities is seeking a self-motivated, energetic, detail-oriented, and compassionate individual to support care coordination for veterans, hospitals, and patients. This role serves as a critical support function, ensuring all departments are equipped to deliver world-class service while consistently demonstrating compassion and commitment to our veterans.

Job requirements are subject to change and the above is not an all-inclusive list of possible functions. Skills are not necessarily listed in order of importance.

Requirements

• Must be legally able to work in the United States.
• High School Diploma or higher education
• Must be able to understand and speak English fluently. Spanish is a plus.
• Experience in a medical office, DME, or hospital.
• Ability to process written and oral communication from various sources.

Nice To Haves

• Brightree, Apachetta, or other windows based medical software preferred.
• Advanced data entry skills, 10-Key Type 35 WPM
• MS Excel – intermediate level (resizing columns/rows, basic formulas etc.)
• Advance phone and communication skills
• Multitasking is essential, you must be able to communicate effectively while document processes.
• Resolve issues with VA or a similar entity as needed.
• Effectively uses time management skills.

Responsibilities

• Process high call volume – inbound and outbound calls to and from patients, family members, or medical providers.
• Processing order entries, up to 100 per day.
• Coordinate with various branches for remote printing.
• Must be flexible between duties and on-the-job tasks.
• Educate patients/caregivers about oxygen, equipment, or hospital requirements/policies.
• Document patient records accordingly (e.g., missed appointments, prescription changes, perform patient audits, research patient files, or personal information changes.) to maintain file integrity.
• Assisting other departments with patient prescription and routing corrections.

Benefits

• 401K with 2% matching
• Employer-Paid Medical, Dental, Vision, Life Insurance, and Long-Term Disability Coverage (Employee-Only Coverage)
• Paid Holidays
• Paid Time Off & Sick Time
• Discretionary Employee Bonus

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 1-10 employees