Patient Intake Representative

Hunter Health • Wichita, KS

2d • Onsite

About The Position

The Patient Intake Representative (PIR) is responsible for providing excellent customer service to our patients and to each person who enters the clinic. This position ensures accurate completion of patient documentation, determines patient payment details, collects and reconciles patient payments, and assists in scheduling for the clinic. The PIR functions in accordance with established federal, state, and clinic standards, while complying with all federal grants and Hunter Health Clinic (HHC) policies and procedures.

Requirements

• High school diploma or GED is required.
• 1-2 years of experience in a prior customer service role is required.

Nice To Haves

• Experience in a clinic office setting is preferred.
• Bilingual abilities are preferred.

Responsibilities

• Greets patients and visitors whether in-person or on the telephone, while answering inquiries or referring to other individuals for further information.
• Optimizes patients' satisfaction, provider time, and treatment room utilization by scheduling appointments in person or by telephone, managing schedule in real time to optimize patient access and creating opportunities for patient engagement.
• Maintains patient accounts and records by obtaining, recording, documenting and updating personal and financial information.
• Screens and enrolls eligible patients into clinic’s special population programs.
• Manages and records revenue by updating financial information, collecting patient charges, controlling credit extended to patients as well as filing and expediting third-party claims.
• Assists patients with registration forms, as needed
• Escalates patient concerns or complaints to leaders to address them, as needed.
• Maintains confidentiality with respect to proprietary information, patient information and employees as patients’ information.
• Tracks internal and external Release of Information (ROI) requests.
• Provides feedback to Business Operations Manager to provide suggestions for enhancements to current processes, providing innovative and creative solutions supporting organizational benchmarks and departmental billing goals.
• Travels when necessary to meet operational needs.
• Performs all other duties as assigned.

Benefits

• 20 days of PTO per year
• 10 paid holidays
• Employer-paid Basic life insurance
• Employer-paid Short-term disability
• Employer-paid Long term disability
• Employee Assistance Program with 12 free sessions per year
• Medical
• Dental
• Vision
• Supplemental life insurance
• Accident and critical illness insurance
• Identity Theft Insurance
• 401k with Safe Harbor Plan match

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED