Patient Intake & Enrollement Specilaist

CoreLife•Linthicum Heights, MD

3d•Onsite

About The Position

Help patients take the first step toward better health. Be the voice that changes lives. As the first point of contact for prospective CoreLife patients, you’ll guide individuals from initial inquiry to appointment scheduling and program enrollment. This role blends customer service, consultative communication, and inside sales skills to support patients while achieving performance goals. At CoreLife, we understand that obesity and chronic illnesses are not isolated conditions but are deeply intertwined with social determinants and root causes. Our integrated care model addresses these complexities head-on, seamlessly coordinating medical treatments, nutritional guidance, behavioral support, and personalized exercise regimens. By focusing on evidence-based practices, we empower patients to take control of their health and achieve sustainable results. In partnership with MedStar Health, CoreLife does not simply treat obesity symptoms; we are combating obesity as the disease it is. Join us in revolutionizing healthcare.

Requirements

Associate’s degree or equivalent experience
Customer service experience
Minimum 1 year in inside sales, call center, patient intake, or phone-based customer roles
Strong consultative communication and relationship-building skills
Confidence handling phone conversations and objections
Compassionate, patient-centered approach
Excellent organization, multitasking, and time management
Detail-oriented with strong data accuracy
Ability to meet performance goals and adapt quickly

Nice To Haves

Experience with insurance verification or healthcare benefits

Responsibilities

Serve as the primary contact for new patient inquiries from referrals, marketing campaigns, and web activity
Conduct high-volume inbound and outbound calls to educate and schedule new patients
Use consultative communication to identify needs and match patients with appropriate services
Maintain and track leads in CRM systems for follow-up and conversion
Re-engage inactive prospects through calls, emails, and outreach campaigns
Verify insurance eligibility, coverage, authorizations, and referrals
Educate patients on program expectations with empathy and clarity
Ensure accurate demographic and insurance data entry
Collaborate with marketing, corporate, and clinic teams to improve conversion workflows
Participate in coaching, call reviews, and skill development
Perform other duties as assigned.