Patient Intake Coordinator

The US Oncology Network•Richardson, TX

23h•Hybrid

About The Position

The US Oncology Network is seeking a Patient Intake Coordinator to join the team at Texas Oncology in Richardson, TX. This is a full-time position supporting a community-based oncology provider that delivers high-quality, evidence-based care. Texas Oncology is the largest community oncology provider in the country, committed to making advanced cancer care accessible and supporting patients fighting cancer at home with their families. The US Oncology Network is dedicated to advancing cancer care in America through a network of community-based oncology physicians, supported by McKesson Corporation.

Requirements

High School diploma or equivalent required.
Two (2) years of revenue cycle and/or patient access experience in healthcare preferred with progressive responsibility or equivalent combination of education and work experience.
Knowledge of multiple PMS and EHR platforms preferred.
Experience with Microsoft Office Products (Outlook, Word, Teams, and Excel) required.
Proficiency with medical terminology and insurance benefits and eligibility verification.
Must successfully complete required onboarding courses and on-demand training within 45 days of occupying the position.

Nice To Haves

Progressive responsibility in revenue cycle and/or patient access experience in healthcare.
Knowledge of multiple PMS and EHR platforms.

Responsibilities

Oversee and manage the new patient referral process within department standards.
Provide strong customer service as the clinic’s first point of contact for patients and stakeholders.
Assess patient needs to prioritize and triage referrals.
Answer phone calls, take messages, and respond to routine inquiries.
Proactively follow up on missing medical records and test results from referring providers.
Obtain patient demographic, insurance, referral, and other pre-visit required information.
Verify and register patient accounts in the practice management system.
Facilitate insurance benefit and eligibility investigations.
Provide patients with appointment details, directions, and instructions.
Distribute appropriate medical forms to patients for completion prior to their initial visit.
Maintain and update physician schedules, ensuring appropriate patient scheduling.
Collaborate with the clinical team to accommodate scheduling requests.
Accurately document and update patient records in designated systems.
Provide support and information to providers to problem-solve complex administrative issues.
Maintain strict confidentiality and adhere to all HIPAA guidelines/regulations.
Perform other duties as requested or assigned.