Patient Intake and Scheduling Coordinator

SuperStaff

3d•Remote

About The Position

The Patient Intake & Scheduling Coordinator serves as the first point of contact for new and prospective patients of the client. This role is responsible for managing inbound and outbound patient communications, collecting accurate demographic and insurance information, coordinating with internal verification teams and physical therapists, and ensuring timely and accurate scheduling of patient evaluations and follow-up appointments. The position plays a critical role in delivering an excellent patient experience while ensuring no leads or patients fall through the cracks.

Requirements

Excellent customer service and patient communication skills
Strong verbal and written English skills for daily interaction with patients and internal teams
Proven ability to multitask in a fast-paced, patient-facing environment
Strong organizational skills to ensure timely follow-ups and accurate scheduling
High attention to detail and commitment to accuracy in data entry and documentation
High school diploma or equivalent required

Nice To Haves

Experience in healthcare intake, patient scheduling, or medical front-desk operations
Familiarity with insurance verification processes
Experience working with EMR or patient management systems
Healthcare administration or related coursework is an advantage

Responsibilities

Answer inbound calls from new patients and respond professionally to inquiries regarding services and appointments
Conduct outbound calls to new patient leads and follow up on online bookings to obtain any missing or required information
Collect complete and accurate patient demographic and insurance information
Obtain insurance cards from patients and verify acceptance prior to scheduling
Coordinate closely with the insurance verification team to ensure patients are booked appropriately based on coverage and plan acceptance
Collaborate with Physical Therapists (PTs) to follow up on patients requiring scheduling or rescheduling
Schedule patient evaluations and follow-up appointments up to 4–6 weeks in advance
Create and maintain patient charts with a high level of accuracy and attention to detail
Ensure all patient data is documented correctly to support clinical and billing workflows
Maintain organized tracking of patient status to prevent missed follow-ups or dropped leads