Patient Insurance Educator

Innovative Renal Care • Palm Beach, FL

3d • Remote

About The Position

Innovative Renal Care is seeking a Spanish/English bilingual Patient Insurance Educator to help dialysis patients understand health insurance options, navigate enrollment, and access available financial assistance programs. This is a primarily remote position supporting dialysis clinics within an assigned Florida territory. The employee must reside in either the Palm Beach County/West Palm Beach area or the Tampa Bay area and be available for periodic in-person clinic visits.

Travel is primarily local and generally includes visits to nearby clinics approximately monthly, with less frequent visits to farther clinics within the assigned territory based on patient and business needs. Palm Beach-area clinics include Boca Raton, Jupiter, Greenacres, Royal Palm Beach, West Palm Beach, Belle Glade, and Clewiston. Tampa Bay-area clinics include Tarpon Springs, Wesley Chapel, Plant City, Ruskin, Bradenton, Ellenton, and St. Petersburg.

Requirements

• Bilingual in Spanish and English.
• High school diploma or equivalent.
• At least 1 year of experience in health insurance, patient advocacy, patient access, healthcare enrollment, financial counseling, customer service, or a related healthcare role.
• Knowledge of health insurance, enrollment processes, government programs, or healthcare benefits.
• Strong communication, organization, and documentation skills.
• Proficiency with Microsoft Office.
• Must reside in either the Palm Beach County/West Palm Beach area or the Tampa Bay area.
• Ability to travel locally within an assigned territory.

Nice To Haves

• Experience with Marketplace plans, Qualified Health Plans (QHPs), Medicare, Medicaid, or insurance affordability programs.
• Experience working with dialysis, nephrology, chronic disease, or other patient-facing healthcare populations.

Responsibilities

• Educate patients and families about health insurance coverage options, including Qualified Health Plans (QHPs), Marketplace plans, Medicare, Medicaid, and available financial assistance programs.
• Assist patients with eligibility screening, enrollment applications, and insurance-related questions.
• Conduct patient education and enrollment support in both Spanish and English.
• Provide fair, accurate, and impartial information to help patients make informed decisions.
• Maintain accurate documentation and comply with HIPAA, CMS, and company requirements.
• Partner with clinic teams to support patient insurance and enrollment needs.
• Travel periodically to assigned dialysis clinics to provide in-person education and enrollment assistance.

Benefits

• 401(k) match.
• Healthcare coverage.
• A broad range of other benefits that compare favorably within the industry and marketplace.
• Enhanced PTO, with recent dialysis experience counting toward PTO accrual.
• Career growth opportunities.
• Competitive compensation.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED