Patient Health Navigator

Family Health Centers of San Diego•San Diego, CA

5d•Hybrid

About The Position

Serves as a liaison between internal and external customers, including patients/clients, other FHCSD service staff and other service providers, for the purpose of improving patient/client quality of care and flow. Completes all required documentation accurately, in a timely manner, and thoroughly in accordance with department standards; in addition, documentation complies with all grant funder and patients/clients' insurance requirements. Works in collaboration with all members of the healthcare and departmental program on retention, appointment completion, and identifying barriers to care (e.g., quality improvement projects, Case Reviews, etc.). Engages in patient/client interactions via telephone and in person to identify and meet patient/client needs, including facilitation of assisted and unassisted referrals, resources, and follow-up, depending on presenting needs. Assists with scheduling, organizing, and managing a patient/client’s healthcare maintenance and treatment. Performs general clerical tasks, as assigned, which may include filing, processing paperwork, data entry, scanning/photocopying, agenda creation and minutes, encounter reports, scheduling, and similar tasks. Uses discretion during all interactions to answer both routine and complicated questions, forwards issues to appropriate person. Handles confidential and routine information. Performs other duties as assigned.

Requirements

High School diploma (or GED equivalent) required.
Traveling between sites and other locations is required as an essential function of the job.
Must have a car, a valid California driver’s license, and proof of minimum levels of car insurance as required under California law, although limits of $100,000 are recommended.
An acceptable driving record is also required.
California law requires all drivers to obtain a valid California driver’s license within ten days of establishing residency.
Demonstrated ability to maintain good working relationships with employees, coworkers, and departments.
Intermediate interpersonal and customer service skills.
Strong written and verbal communication skills, including ability to communicate effectively with patients and family members who speak English as a second language.
Demonstrated social skills, limit-setting, and boundaries.
Demonstrated ability to be culturally sensitive and respect diversity.
Demonstrated ability to exercise discretion and maintain confidential information.
Ability to work well in both a team-based environment and independently.
Basic computer literacy ability to comply with department needs and expectations (i.e., electronic medical record documentation, obtaining background information and reports on patients, following up on appointments, etc.).
Basic supportive communication skills, such as reflecting, active listening, and paraphrasing.
Basic organizational skills, attention to detail, time-management skills, and motivation to meet deadlines and achieve goals.

Nice To Haves

2 years of experience with health education or working in the medical/health related field preferred.
Or equivalent combination of education and experience that provides the skills, knowledge, and ability to perform the essential job duties, and which meets any required state or federal certification requirements
Specific Certifications may be required or preferred depending on assignment (i.e.: CA HIV Test Counselor, limited CPT certification for waived testing, etc.)
Knowledge of health and social service systems in San Diego County is preferred
Bilingual in English/Spanish preferred.
Bilingual (English/Spanish) may be required depending on assignment.
Strong skills in computer applications and software.

Responsibilities

Serves as a liaison between internal and external customers, including patients/clients, other FHCSD service staff and other service providers, for the purpose of improving patient/client quality of care and flow.
Completes all required documentation accurately, in a timely manner, and thoroughly in accordance with department standards; in addition, documentation complies with all grant funder and patients/clients' insurance requirements.
Works in collaboration with all members of the healthcare and departmental program on retention, appointment completion, and identifying barriers to care (e.g., quality improvement projects, Case Reviews, etc.).
Engages in patient/client interactions via telephone and in person to identify and meet patient/client needs, including facilitation of assisted and unassisted referrals, resources, and follow-up, depending on presenting needs.
Assists with scheduling, organizing, and managing a patient/client’s healthcare maintenance and treatment.
Performs general clerical tasks, as assigned, which may include filing, processing paperwork, data entry, scanning/photocopying, agenda creation and minutes, encounter reports, scheduling, and similar tasks.
Uses discretion during all interactions to answer both routine and complicated questions, forwards issues to appropriate person.
Handles confidential and routine information.
Performs other duties as assigned.