Patient Health Information Coordinator

Mary's Center • Silver Spring, MD

2d

About The Position

The Patient Health Information Coordinator supports the accurate, secure, and compliant management of participant health records across Mary’s Center. The role maintains the integrity, confidentiality, accessibility, and timely processing of health information to support quality patient care, operational efficiency, and regulatory compliance. The position reports directly to the Patient Health Information Manager.

Requirements

• High school diploma or GED required.
• At least 1–2 years of experience in health information management, medical records, patient registration, healthcare administration, or a related healthcare setting required.
• Proficiency in Microsoft Office and electronic health record systems required.
• Knowledge of HIPAA, release of information, medical records retention requirements, and HIPAA compliance and regulations is essential.
• Ability to manage multiple priorities in a fast-paced healthcare environment.
• Ability to communicate effectively in English required.
• Regularly able to sit; frequently able to reach with hands and arms, walk, stoop, kneel, crouch, talk, or hear; able to lift objects up to 30 pounds. Reasonable accommodation may be made to enable individuals with disabilities to perform essential functions.

Nice To Haves

• Associate degree or coursework in Health Information Management, Healthcare Administration, Medical Office Administration, or a related field preferred.
• Experience working with electronic health record systems strongly preferred.
• Experience with EHR systems and medical records workflows preferred.
• Ability to communicate effectively in at least one language commonly spoken by participants served by the program, such as Spanish or Amharic, strongly preferred or required based on operational needs.

Responsibilities

• Manage the patient health information lifecycle, including creation, maintenance, accuracy, storage, retrieval, and secure destruction of records.
• Ensure compliance with applicable laws and regulations, including HIPAA, HITECH, state privacy laws, and organizational policies.
• Support data quality and accuracy through timely indexing, chart review, reconciliation, and documentation maintenance within EHR systems.
• Ensure timely completion of requests, indexing, and exemptions within vendor services.
• Coordinate Release of Information requests, ensuring proper authorization, verification, and documentation, and respond to requests in a timely and compliant manner.
• Support clinical teams with accurate, accessible chart data, including problem lists, medication lists, immunizations, labs, and visit history.
• Manage patient identifiers, chart organization, and chart reconciliation to prevent duplicate records and ensure continuity of care.
• Liaise with billing and coding teams to support correct documentation for claims and quality reporting while protecting patient privacy.
• Provide workflow guidance and support to staff regarding HIM processes, EHR documentation practices, and privacy procedures.
• Work with the Patient Health Information Manager to generate and analyze reports, such as confidentiality breaches, access logs, denied ROI requests, and data quality metrics, to inform leadership and program improvements.
• Support implementation of workflow updates, system enhancements, and privacy safeguards in collaboration with operational and IT teams.
• Stay current on regulatory changes and industry best practices related to health information management.
• Support timely communication and coordination related to medical records, release of information requests, and documentation needs.
• Perform other duties as assigned by the immediate supervisor.

Benefits

• Medical, dental, and vision insurance.
• Retirement options through 403(b) contribution and investment opportunities.
• 25 days of paid leave annually, in addition to paid holidays.
• Five educational days.
• Tuition reimbursement of $2,000 per year toward education assistance and professional development, prorated based on regularly scheduled weekly hours.
• Transportation subsidy via metro and bus.
• Employee Assistance Program (EAP).

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED