Patient Guest Services Assistant I
About The Position
At Cleveland Clinic Health System, we believe in a better future for healthcare. And each of us is responsible for honoring our commitment to excellence, pushing the boundaries and transforming the patient experience, every day. We all have the power to help, heal and change lives — beginning with our own. That’s the power of the Cleveland Clinic Health System team, and The Power of Every One. Join Cleveland Clinic Mercy Hospital and experience world-class healthcare at its best. Officially becoming a full member of the Cleveland Clinic Health System in 2021, Mercy Hospital offers a wide variety of medical specialties to the communities in and around Stark County. Here, you will work alongside passionate and dedicated caregivers, receive endless support and appreciation, and build a rewarding career with one of the most respected healthcare organizations in the world. The Patient Guest Services Assistant I, serves as a highly visible brand ambassador and resource to patients, family members and visitors by facilitating a warm, caring, comfortable and informed experience at Main Campus. A caregiver in this position works variable day/evening/night/weekend shifts, 7:00am—7:30pm or 9:00am—6:30pm.
Requirements
- High School Diploma or GED
- Basic computer skills (e.g., Epic, outlook, and other internal systems)
- Two years of experience in a customer service role with at least one year providing face-to-face customer service
Nice To Haves
- Associate’s Degree
Responsibilities
- Ensure patients, family members and visitors have peace of mind by utilizing the Communicate with H.E.A.R.T. models, setting expectations and delivering empathetic care.
- Greet, welcome and assist patients, guests, and colleagues by aiding, providing campus directions, obtaining wheelchairs and providing minimal transport.
- Access patient information to confirm appointment times, appointment locations and room numbers.
- Provide some concierge services to assist patients and guests with accessing Internet information (driving directions, restaurants, shopping, and amenities) in the hospital and within the community.
- Collaborate with leaders across the health system to design and implement improvement programs to enhance the overall patient experience.
- Correct and/or report safety, maintenance, and cleaning needs.
- Respond to Code Blue and Code Red emergencies with appropriate equipment.
- Coordinate patient needs with other departments.
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What This Job Offers
Career Level
Entry Level
Education Level
High school or GED
