Patient Services I

Tepeyac Community Health Center•Denver, CO

1d•$20 - $21•Onsite

About The Position

The Patient Services I position is an entry-level position on the Patient Services Team. For over 30 years, Tepeyac Community Health Center has been committed to providing integrated physical and behavioral health care to over 8,000 individuals across the Denver metro area. Tepeyac has distinguished itself as a dynamic organization dedicated to eliminating health disparities, particularly among Latino and immigrant communities. Tepeyac maintains an unwavering commitment to effective patient care, continual quality improvement, and the consistent treatment of each patient with the highest level of respect and compassion. Over the next 3-5 years, Tepeyac seeks to continue to expand medical, dental, behavioral, and pharmacy services, providing culturally relevant high-quality care.

Requirements

High school diploma or equivalent
One year of customer service experience
Oral and written fluency in English and oral fluency in Spanish required.
Flexible and adaptable. Willing to jump in where needed.
Able to understand and keep up with updates to all program regulations, policies and procedures.
Excellent oral and written communication skills.
Organized, able to multi-task and work in a busy clinic setting.
Ability to explain detailed concepts such as: Medicaid/CHP+ Enrollment Process, program benefits, policies, and procedures in a way that the general population can understand.
Sensitivity to low income and ethnic minority communities.
Higher level math skills, self-motivated and able to achieve results through good organizational skills, ability to work independently, self-directed and a functional team member, ability to prioritize.
Strong initiative and passion to advocate and provide healthcare to the underserved.
Tepeyac Community Health Center employees are required to provide valid proof of vaccination prior to starting employment, subject to the requirements of the American with Disabilities Act (42 U.S.C. § 12101 et seq..), Title VII of the Civil Rights Act (42 U.S.C. § 2000e et seq.), the Colorado Anti-Discrimination Act (C.R.S. § 24-34-401 et seq.), and any other relevant federal or State law. This requirement includes volunteers.
All employees of Tepeyac Community Health Center are required to be Colorado residents at time of hire and through their duration of employment.

Responsibilities

Knowledge and understanding of patient payer terminology, eligibility, and insurances accepted, to include Medicare, Medicaid, Commercial, and clinic specific programs.
Skilled at receiving and processing collection of payment and proper cash handling procedure.
Quality scheduling to include active-schedule management and maintaining the clinic schedule.
Excellent customer service, cultural sensitivity, and confidentiality.
Follow appropriate telephone protocol for patients and employees.
Initiate, update and maintain electronic medical records.
Responsible for patient-related data collection for process and quality improvement.
Actively enrolls and engages patients with Patient Portal.
Responds to patients' questions by following and informing of our policies and procedures.
Escalate to management security, safety concerns, and monitor lobby area cleanliness.
First line of de-escalation when handling volatile, emotional, and behavioral patient issues.
Report signs of abuse/neglect of patients or staff members to a clinic manager immediately.
Completes patient registration in EMR and updates with any changes in patient status.
Updates patients of current wait time, when necessary.
Support the Clinical team with all administrative, planned care initiatives.
Maintains visitor check-in process.
Responsible for all “normal lab” phone calls to patients.
Assists patients in filling out registration forms.
Performs daily outreach efforts as directed.
Manages all outgoing correspondents via mail, email, and fax for the clinic.
Confirms appointments via phone call to patients.
Participation in organization, site workgroups, or committees as requested.
Basic understanding of financial enrollment and refers when appropriate.
Receiving dropped off labs and basic knowledge of specimen handling and storage.
Reads data, corrects errors, and reports inefficiencies
Attend required internal meetings, trainings, and events.
Other duties as assigned.