Patient Greeter

Family HealthCare Network • Visalia, CA

1d • Onsite

About The Position

Greets patients and directs them to the appropriate location where they can obtain treatment or information. Responsible for greeting each patient who arrives at the health center and giving them directions on where to receive further services or instructions about finding the FHCN employee who can assist them with their needs. Using procedure or script provided from supervisor, politely and quickly assesses the patient’s needs and gives them clear directions or instruction. When necessary, walks the patient to the assigned location. Uses all available tools to assure communication and patient flow is facilitated. Responsible for adhering to the Attendance and Absenteeism Policy, recognizing that regular attendance is considered an essential function of all FHCN positions. Absenteeism is not being at work or failing to attend a paid workshop, training, or event unless the absence is protected by law. Ability to present to and work at any FHCN location, both at the beginning of a shift or during a shift, based on business need. Performs other duties as assigned.

Requirements

• Proof of completion of high school with a minimum overall GPA of 2.5 or completion of General Educational Development (GED) with a minimum overall score of 162.5.
• If an individual has completed a degree at a higher level than required by the role and had a stronger GPA in that program, they may provide proof of GPA from that degree in lieu of the high school diploma.
• Job duties require specific knowledge of office or administrative processes and practices, typically learned on the job, or which may include a series of training sessions that would comprise a few weeks if done consecutively.
• Minimum of one year experience in customer service or customer facing role.
• Proficiency in written and verbal communication.
• Proficiency in basic mathematics.
• Proficiency in computer applications.
• Proficiency in technical systems.

Responsibilities

• Greeting each patient who arrives at the health center and giving them directions on where to receive further services or instructions about finding the FHCN employee who can assist them with their needs.
• Using procedure or script provided from supervisor, politely and quickly assesses the patient’s needs and gives them clear directions or instruction.
• When necessary, walks the patient to the assigned location.
• Uses all available tools to assure communication and patient flow is facilitated.
• Adhering to the Attendance and Absenteeism Policy.
• Ability to present to and work at any FHCN location, both at the beginning of a shift or during a shift, based on business need.
• Performs other duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED