PATIENT FOOD SERVICES MANAGER - BENCH

Compass Group•Oak Lawn, IL

16d

About The Position

As a Bench Patient Services Manager, you will provide flexible, system‑wide support across an 8‑hospital acute care network. You will step into Patient Services leadership roles as needed to ensure smooth operations, strong patient satisfaction results, and seamless coordination between Food & Nutrition Services, Clinical Nutrition, and Nursing. This role is ideal for a proactive, service‑focused leader who thrives in dynamic environments and enjoys supporting multiple facilities. Bench leaders play a critical role in stabilizing operations, supporting transitions, training teams, and ensuring consistent patient meal service across the system—including diet compliance, meal accuracy, service recovery, and patient experience initiatives.

Requirements

Associate degree with one (1) year of foodservice experience or bachelor’s degree in food service management, nutrition, or a related field.
At least one year of foodservice management experience, preferably in an acute care environment.
Strong computer skills, including Microsoft Office, EMR systems, and diet office/foodservice software platforms.
Strong communication, leadership, and customer‑service skills.

Nice To Haves

Certified Dietary Manager (CDM), Dietetic Technician Registered (DTR), or Registered Dietitian (RD/RDN) preferred.
ServSafe® certification desirable.

Responsibilities

Assess and support patient foodservice operations at multiple hospitals based on patient population, clinical direction, and facility needs.
Hire, train, coach, and develop patient services team members across supported locations.
Ensure compliance with dietary restrictions and modified diets while meeting patient preferences within diet order guidelines.
Help patient services teams achieve or exceed patient satisfaction goals through high‑quality service, accuracy, and responsiveness.
Ensure compliance with all federal, state, and accrediting‑agency regulations, including HIPAA, confidentiality standards, and patient rights policies.
Participate in—and at times lead—patient satisfaction initiatives, departmental meetings, and facility‑wide Quality Assurance/Performance Improvement (QAPI) programs.
Support tray assembly, delivery, call center/diet office functions, and bedside service workflows depending on facility needs.
Serve as an operational stabilizer during leadership vacancies, new program rollouts, audits, or periods of increased volume.