Patient Flow Specialist

Indiana University Health System • Indianapolis, IN

21h • Hybrid

About The Position

The Patient Flow Specialist is responsible for managing patient admissions, transfers, and discharges to ensure efficient hospital operations. This role involves assigning new business to appropriate teams, calculating daily census, and preparing necessary paperwork. The specialist will triage consult/transfer calls, send new business to designated teams, and manage communication between various hospital departments and teams. This position requires strong organizational skills, proficiency in healthcare systems like Cerner, and excellent communication abilities to collaborate effectively with clinical and operational partners.

Requirements

• Proficiency in Cerner
• Strong Microsoft Teams and Excel skills
• Excellent communication abilities
• Highly collaborative team mindset
• Detail-oriented and organized
• Ability to prioritize and manage multiple workflows effectively
• High school diploma or equivalent required
• Ability to work both autonomously and collaboratively with clinical and operational partners
• Strong interpersonal and communication skills, with the ability to work professionally with physicians, hospital leadership, patients, and nursing staff at all levels

Nice To Haves

• Graduation from an accredited Medical Assistant or LPN program preferred
• Previous experience in admitting, bed management, patient placement/throughput, or similar hospital operations preferred, including familiarity with demographic and payer-related financial requirements

Responsibilities

• Assign new business to appropriate teams from overnight business
• Add assigned team orders in Cerner
• Calculate daily census
• Send overnight new business and team census to hospitalist teams and ICU teams
• Create admission orders daily for UH and on weekends for MH
• Triage consult/transfer calls throughout the day
• Send new business (i.e., ER admits, consults, post-ops, transfer of cares, direct admits, ICU upgrades and downgrades) to appropriate teams for MH, UH, and ICU
• Prepare UH, MH, and ICU paperwork for the next day
• Calculate ICU team censuses before evening changeover

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED