Patient Flow Specialist

AmeriPro Health LLC•Jacksonville, FL

14d•Onsite

About The Position

Ameripro Health EMS is looking for a Patient Flow Specialist to serve as the primary coordination point for all transport requests within an assigned partner facility. This role supports AmeriPro EMS operations by ensuring timely, accurate scheduling and smooth movement of patients. Success in this position requires strong communication skills, attention to detail, and the ability to work effectively in a fast-paced environment while representing AmeriPro EMS with professionalism.

Requirements

Minimum six (6) months experience in customer service or other direct customer contact work required
Minimum six (6) months call center experience in a fast-paced work environment required
Must have or be able to pass the EMD program within 1 – 3 months of hire and maintain certification during employment.
Proficiency in Computer-Aided Dispatch (CAD) systems or a strong aptitude for learning relevant technology.
Strong typing skills with data entry experience.
Thorough understanding of emergency procedures, protocols, and guidelines.
Proficiency in oral and written English communication with the ability to comprehend and follow verbal and written instructions.
Exceptional organizational skills with the ability to multitask effectively in high-pressure situations.
Strong active listening and interpersonal communication skills.
Sound judgment, critical thinking, and decision-making abilities.
Adaptability and flexibility to meet operational needs.
High school diploma, GED, or equivalent qualification
Fast typing skills (40 words/minute) with experience in data entry
Regularly required to use hands to type; reach with hands and arms; and talk or hear
Frequently is required to stand and walk
Occasionally is required to sit, climb, stand, or balance
Frequently lift and/or move up to 180 pounds and occasionally lift and/or move up to 300 pounds with assistance from others
Specific vision abilities required by this job include close vision, color vision, peripheral vision, depth perception, and ability to adjust focus

Responsibilities

Deliver excellent customer service to facility partners, patients, and AmeriPro teams during all interactions.
Coordinate and schedule outgoing transports using AmeriPro systems and facility tools.
Partner with case management, nursing, and facility leadership to oversee each transport from request through departure.
Prepare and verify all required documentation, data, and patient belongings for seamless transport.
Monitor and communicate transport status updates clearly and promptly, including any changes.
Participate in facility and internal meetings to review transport activity and address workflow or logistical needs.
Maintain accurate entries within the Computer Aided Dispatch (CAD) system, including insurance verification.
Follow AmeriPro EMS policies and procedures while contributing positively to a collaborative team environment.

Benefits

Competitive compensation
Personal Time Off starting at 2 weeks and increasing with tenure
Expansive Benefits package to include Medical, Dental, Vision, Short-term Disability, Life, Accident and Critical Illness and Hospital Indemnity
Employer paid Basic Life and AD&D
Employer $600 contribution to HSA with an HDHP
401(k) Employer Match of 50% up to first 6% of eligible compensation
Employee Assistance Programs (EAP)
$5,000 Tuition Reimbursement for Professional Development
Opportunities for career Advancement
Flexible Scheduling Options