PATIENT FLOW MANAGER, HOSPITAL / HEALTHCARE

Compass Group•Warren, MI

10d•Onsite

About The Position

TouchPoint, Support Services, provides customer-focused support services. As specialists, we perform services including healthcare housekeeping, management in laundry processing, patient transportation, and food service. TouchPoint is a compilation of the most committed and talented individuals working in the industry today. Our dedication to quality, exceptional customer service, and unequivocal results allow us to provide the best outcomes to our clients. As a Patient Flow Manager, you will be responsible for the effective leadership of a team of Patient Flow Coordinators and Transporters within a hospital setting.

Requirements

Management experience in hospital environment and/or patient transportation.
Analytical ability to interpret statistical data and to distinguish trends and other factors that impact operational activity.
Basic computer skills with Windows based Operating System; ability to troubleshoot system problems related to computer or software systems and initiate internal or external resolution to system issues.

Nice To Haves

Associate’s degree is preferred.

Responsibilities

Understands and applies knowledge of basic patient transport concepts, infection control practices, and proper body mechanics.
Understands and determines, explains, and develops dispatcher logic and transporter activities; monitors and supervises dispatcher activity.
Assists in coordination of Patient Transportation activities and services with other departments; develops service agreements as appropriate.
Ensures compliance with all regulatory agencies including but not limited to Federal, State, JCAHO, OSHA, and CDC.
Orients, trains, and develops all levels of personnel such as, dispatchers, trainers, transporters, couriers, drivers, and elevator operators.
Assists unit director in achieving financial objectives, ensures department operates within budget, and assists controlling departmental expenses.
Performs other duties as assigned.