Patient Flow Representative - Full Time - Nights

Trinity Health•Central City, IA

1d•Onsite

About The Position

The Patient Flow Representative collaborates with nursing and ancillary departments to ensure appropriate placement of patients based on diagnosis and physician preference, while considering bed availability at both MercyOne Des Moines/West Des Moines campuses. This role is responsible for monitoring census capacity and alerting the leadership team when thresholds are met for activating the Peak Capacity Plan. The representative will manage bed flow functions, including bed ordering, assigning appropriate rooms, assisting with direct admit requests, and maintaining accurate bed availability information. This job description outlines the primary duties but may include other occasional tasks.

Requirements

High school diploma or GED required.
Knowledge of Medical Terminology required.
Strong interpersonal and communication skills
Minimum 2 years previous experience in a health care setting
Knowledge and efficient use of electronic health record, bed tracking systems, as well as basic office equipment

Responsibilities

Maintains knowledge of floor specialty and physician preferences related to patient placement
Aide with creation and updating of Clinical Road Maps and Patient Placement protocols
Communicate and coordinate high priority patient movement and navigate barriers to patient placement
Utilizes knowledge of current census information and potential inpatient bed needs to project accurate and appropriate placement of incoming patients.
Act as an expert and Super-User for Bed Management software platform
Assists with Transfer Center calls and communicating priorities to transfer center RNs.
Details hand-off of information to next shift related to pending bed activity, admissions, discharges and transfers