PATIENT FLOW MANAGER, HOSPITAL

Compass Group•Wichita, KS

2d•Onsite

About The Position

TouchPoint, Support Services, provides customer-focused support services. As specialists, we perform services including healthcare housekeeping, management in laundry processing, patient transportation, and food service. TouchPoint is a compilation of the most committed and talented individuals working in the industry today. Our dedication to quality, exceptional customer service, and unequivocal results allow us to provide the best outcomes to our clients. As a Patient Flow Manager, you will be responsible for the effective leadership of a team of Patient Flow Coordinators, Constant Observers and/or Transporters within a hospital setting.

Requirements

1+ year of management or supervisory experience, preferably within a hospital or related healthcare environment
Strong patient care, customer service, and/or guest‑relations experience, with the ability to apply these skills in a patient‑focused environment
Ability to review data, identify simple trends, and understand how they affect daily operations
Proficient computer skills and knowledge of MS Office products, including Word, Excel, PowerPoint, Outlook, and internet

Responsibilities

Understands and applies knowledge of basic patient transport concepts, infection control practices, and proper body mechanics.
Understands and determines, explains, and develops dispatcher logic and transporter activities; monitors and supervises dispatcher activity.
Assists in coordination of Patient Transportation activities and services with other departments; develops service agreements as appropriate.
Ensures compliance with all regulatory agencies including but not limited to Federal, State, JCAHO, OSHA, and CDC.
Orients, trains, and develops all levels of personnel such as, dispatchers, trainers, transporters, couriers, drivers, and elevator operators.
Assists unit director in achieving financial objectives, ensures department operates within budget, and assists controlling departmental expenses.
Performs other duties as assigned.