PATIENT FLOW MANAGER, HOSPITAL / HEALTHCARE

Compass Group•Grosse Pointe Farms, MI

10d•Onsite

About The Position

We are seeking a Patient Flow Manager to lead and support Patient Flow Coordinators and Patient Transport associates within a hospital environment. This role is ideal for a customer-focused leader who enjoys developing teams, improving processes, and ensuring timely, efficient patient movement throughout the facility. As a key member of the support services leadership team, you will work closely with hospital departments to enhance operational efficiency, improve patient satisfaction, and ensure exceptional service delivery.

Requirements

Leadership experience in a hospital, healthcare, patient transport, hospitality, or customer service environment preferred
Strong background in patient services, customer service, guest relations, or hospitality
Excellent communication, relationship-building, and problem-solving skills
Ability to analyze data, identify trends, and make informed operational decisions
Experience leading, coaching, and developing frontline teams
Strong organizational skills with the ability to manage multiple priorities in a fast-paced environment
Basic computer proficiency and ability to navigate Windows-based systems and software applications

Responsibilities

Lead, coach, and develop a team of Patient Flow Coordinators, Constant Observers, and Patient Transport associates
Oversee daily patient transportation operations to ensure safe, timely, and efficient patient movement throughout the hospital
Monitor and support dispatch operations, workflow management, and staff productivity
Collaborate with nursing, clinical, and support departments to ensure transportation services meet operational needs
Develop and maintain strong working relationships with hospital leadership and key stakeholders
Train, mentor, and onboard team members while promoting a culture of service excellence and accountability
Ensure compliance with infection prevention standards, patient safety protocols, and all applicable regulatory requirements
Support departmental budgeting goals and assist with managing operational expenses
Analyze operational data, identify trends, and implement process improvements to enhance service levels and efficiency
Foster a positive patient and guest experience through responsive, compassionate, and professional service
Perform additional duties as assigned