Patient Flow Facilitator - Elmwood - 6pm-6am - Full Time

Ochsner Health•New Orleans, LA

2d•Onsite

About The Position

This job operates as a dispatcher to facilitate transportation, assisting with centralized psychiatric patient placement. The individual will cross-train throughout the department. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The job description is a summary of the primary duties and responsibilities and is not intended to be comprehensive. Contents are subject to change at the company’s discretion. Ochsner Health is a leading not-for-profit healthcare provider in the Gulf South, delivering expert care at its 46 hospitals and more than 370 health and urgent care centers. For 12 consecutive years, U.S. News & World Report has recognized Ochsner as the No. 1 hospital in Louisiana. Additionally, Ochsner Children’s has been recognized as the No. 1 hospital for kids in Louisiana for three consecutive years. In 2023, Ochsner Health cared for more than 1.5 million people from every state in the nation and 65 countries. Ochsner’s workforce includes more than 38,000 dedicated team members and over 4,700 employed and affiliated physicians. Ochsner Health is proud to be an Employer of Choice, recognized by Newsweek's list of America's Greatest Workplaces for Diversity of 2024, Becker's Healthcare as 150 Top Places to Work in Healthcare, and awarded Culture Awards for Purpose and Values and Healthcare Industry by Top Workplace. It was ranked as a 2023 Top Workplace in the USA and for six consecutive years by The Times-Picayune, and earned 2022-2023 Great Place to Work Certification™. Ochsner Health was also named to Newsweek's America's Greatest Workplaces for Parents and Families 2023.

Requirements

High school diploma or equivalent.
1 year of experience in a hospital or clinic business office.
Proficiency in using computers, software, and web-based applications.
Effective verbal and written communication skills and ability to present information clearly and professionally.
Strong interpersonal skills.
Excellent customer service phone skills and ability to multi-task.
Working knowledge of medical terminology.
Ability to be self-directed and motivated and work with little supervision.
Ability to work extended shifts of 8, 10, or 12 hours per day.

Nice To Haves

Medical Assistant Certification (CMA)
Certified Nursing Assistant (CNA)

Responsibilities

Coordinates transportation for all transport orders by acting as a dispatcher.
Responds to system-wide requests for acute behavioral health placement, ensures all necessary patient referral information is complete, and electronically submits requests for evaluations of patient criteria to determine if admission criteria are met.
Organizes and prioritizes referrals to promote patient safety and meet patient needs within the continuum of care.
Provides excellent customer service with all customer groups including physicians, nurses, administrators, and colleagues.
Adapts to change in systems, practices, technology, and variables in practice setting such as patient volume, patient acuity, experience of personnel, utilization of supplies, and resources.
Rotates between workstations to become competent in each role.
Communicates pertinent clinical information with referring and admitting providers and administrative staff.
Performs other related duties as required.
Remains knowledgeable on current federal, state and local laws, accreditation standards or regulatory agency requirements that apply to the assigned area of responsibility and ensures compliance with all such laws, regulations and standards.
Maintains and complies with its Compliance & Privacy Program and Standards of Conduct, including the immediate reporting of any known or suspected unethical or questionable behaviors or conduct; patient/employee safety, patient privacy, and/or other compliance-related concerns.