Patient Financial Specialist

Catholic Charities Serving Central Washington•Yakima, WA

7d•$21 - $26•Onsite

About The Position

The Patient Financial Specialist coordinates a smooth patient flow process by educating patients on their financial responsibility and options. The Patient Financial Specialist must be able to multi-task and reprioritize in response to fluctuations in volume. This position requires being self-directed, well organized and exhibiting team oriented skills with the ability and desire to educate and advocate for patients and their families. The Patient Financial Specialist will have the ability to build rapport with a wide variety of individuals including clinical staff in order to meet the patient's needs.

Requirements

Standing, walking, bending, lifting, or performing other work requiring low physical exertion, talking, and hearing on a regular basis to perform the job requirements.
High School Diploma, Required
Hospital or Business office experience or patients accounts, required
Knowledge of health insurance payers or billing, Required
Basic knowledge of Microsoft Word, Excel, Internet and Outlook
Ability to set priorities and use of proper judgment in difficult situations and be flexible
Excellent written, oral communication, interpersonal and customer service skills
Ability to work independently and self-starter
Excellent investigative, critical thinking and problem solving skills
Ability to adapt to various programs and systems
Demonstrated proficiency in understanding registration work queues that affect workflo
Being cleared by criminal background check and fingerprinting when required

Nice To Haves

Associates Degree, preferred
Bilingual (English/Spanish) preferred

Responsibilities

Pre admission/admission insurance verification, pre-certification, screening for financial counseling and eligibility determination
Assists in obtaining or validating pre-certification, referrals, and authorization
Calculates and collects patient liability according to verification of insurance benefits and expected reimbursement
Explains and provides financial policies and available resources for alternative payment arrangements to patients and their families
Demonstrates proactive interpersonal communications skills while dealing with patient concerns through telephone calls, emails and in-person conversations
Optimizes patient flow by using effective customer service/communication skills by communicating to internal and external customers, care team, and management
Cross-trained to support multiple patient and payer types. (ABA/OP, Commercial/MCO)
Back up for posting for Yakima and Tri-Cities billing
Perform other duties as assigned

Benefits

13 paid holidays
12 days of vacation
12 days of sick leave per year
Health insurance including medical & prescription coverage, with optional dental and vision insurance plans. Majority of premiums paid by Catholic Charities
Retirement 403(b) Plan: employee contributions commence upon employment; Catholic Charities contributes 2% of monthly income and matches up to 4% of employee contributions following 6 months of employment
Basic Life Insurance paid 100% by Catholic Charities
Flexible Spending Account eligibility following 6 months of employment
Education Assistance Program reimbursing up to $5,250 per year for approved continuing education after 6 months of employment
Additional voluntary insurances including supplemental life, accidental death & dismemberment (AD&D), critical illness, long term disability, accident, and ID theft
Employee Assistance Program includes 3 counseling sessions per year, legal consultations, financial coaching, and other wellbeing tools
Annual longevity awards begin at 5 years of employment