Patient Financial Specialist

CoxHealth•Springfield, MO

13d•Onsite

About The Position

CoxHealth is seeking a Patient Financial Specialist to join their Patient Financial Services department. This role is responsible for handling patient inquiries regarding medical bills, explaining billing statements, assisting with payment plans and payments, and following up on outstanding balances. The specialist will maintain a high level of customer service while adhering to HIPAA regulations and ensuring the efficient reduction of outstanding accounts receivable.

Requirements

High School diploma or equivalent
Excellent communication skills: Ability to clearly explain complex medical billing concepts to patients in a friendly and understandable manner.
Strong customer service ethic: commitment to providing excellent customer service to patients, even when dealing with difficult situations.
Attention to detail: accuracy in date entry and handling sensitive patient information.
Problem-solving Skills: Ability to identify and resolve billing issues efficiently
Basic computer proficiency: familiarity with billing software and navigating electronic health records

Nice To Haves

1 year business office experience

Responsibilities

Handle patient inquiries regarding medical bills.
Address concerns about charges and explain billing statements.
Assist patients with payment plans and payments.
Follow up on outstanding balances.
Resolve billing discrepancies.
Respond to incoming calls from patients regarding billing questions, concerns about statements, payments, and payment arrangements.
Clearly explain complex medical billing terms and break down charges on patient statements.
Investigate and address billing discrepancies, claim denials, or errors on patient accounts.
Update patient information and billing details, noting accurately within the billing systems.
Provide information about insurance benefits, copays, deductibles, and out-of-pocket costs.
Adhere to HIPAA privacy guidelines when handling patient medical information.