Patient Financial Services Training Analyst (Non-Exempt)

Cape Fear Valley Health

11d•Onsite

About The Position

Provide system and content-based education, analysis, reporting and hospital Patient Access/Patient Accounts expertise to support all facility PFS roles and facility departments. Responsible for operations specific training, such as scheduling, pre-registration, registration, billing, follow-up, and compliance within Patient Financial Services. Responsible for development, design, administration, and management of training materials included in the Training Delivery- Operational function. Will focus primarily on the effective delivery of front-end revenue cycle process training.

Requirements

High school diploma or equivalent is required
2 years of Revenue Cycle experience, Healthcare Industry, specifically revenue cycle operations required
Experience supporting scheduling, pre-registration, registration, claims, insurance and/or medical billing organizations.
Experience delivering trainings, facilitating meetings, or public speaking
Proficiency in reading, writing, and speaking the English language
Excellent interpersonal skills, verbal and written communication skills
Strong knowledge of compliance needs related to HIPAA privacy rules, CMS claim submission rules, JCAHO and other standard regulatory guidelines for hospital billing
Ability to identify the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge skills
Comfortable delivering presentations to multiple levels of employees and leadership
Proficient in MS Office Suite including Word, Excel, PowerPoint and MS Outlook

Nice To Haves

Associate degree preferred

Responsibilities

Demonstrates systematic knowledge of patient management in correlation to patient access, patient accounts, HIM and information systems
Conduct appropriate preparation to ensure full understanding of training content and objectives prior to delivery
Coordinates and provides appropriate training of new employees and re-training for current employees
Demonstrates appropriate teaching method, style, and pace to optimize learning, adopting different delivery approaches/mechanisms as needed
Select or develops testing and evaluation procedures to use at completion of training; tests trainees to measure progress and to evaluate effectiveness of training
Oversees competency assessment and skill checklist
Collaborates with managers and supervisors in determining the continuing education and professional growth needs of employees
Participates in development of employee performance capabilities and provide input into the performance management process
Design and develop training materials to be used by training personnel
Review payer websites to provide updates to management and staff
Comply with all required policies, regulations and procedure applicable to the learning process
Participate on special projects as needed
Other duties as assigned