Patient Financial Services Supervisor

Perham Health•Perham, MN

4d•$25 - $34•Onsite

About The Position

The Patient Financial Services Supervisor provides leadership and oversight for Patient Financial Services operations across Perham Health, Perham Living, and Perham Living Home Care. This role is responsible for supporting staff, maintaining effective revenue cycle processes, and ensuring operational efficiency, quality, and excellent customer service. Working closely with organizational leaders and internal and external partners, the Supervisor serves as a key resource for patient financial services activities and helps identify opportunities to improve processes and departmental performance.

Requirements

High school diploma or equivalent required
Minimum of 3 years of experience in healthcare revenue cycle, patient financial services, medical billing, or a related healthcare financial setting
Demonstrated experience with healthcare revenue cycle operations
Strong leadership, communication, organizational, and problem-solving skills

Nice To Haves

Previous supervisory or team leadership experience preferred
Associate degree or higher in Healthcare Administration, Business Administration, Accounting, Finance, or a related field preferred

Responsibilities

Lead, mentor, and support Patient Financial Services staff through recruitment, hiring, onboarding, performance management, and ongoing development
Provide direct supervision and operational oversight for prior authorization, billing, payment posting, credit balance resolution, self-pay collections, and related revenue cycle activities
Monitor departmental performance, identify opportunities for improvement, and implement strategies to enhance efficiency, quality, and service
Serve as a resource for staff and organizational leaders regarding Patient Financial Services processes, procedures, and revenue cycle activities
Address and resolve escalated issues involving patients, payers, and other stakeholders
Support the development, implementation, and maintenance of departmental policies, procedures, and best practices
Foster a culture of excellent customer service, collaboration, accountability, and continuous improvement
Maintain effective working relationships with internal departments, external partners, and payers to support departmental and organizational objectives
Communicate departmental trends, challenges, and opportunities to leadership and contribute to operational planning