Patient Financial Services Supervisor - FT - Days - JDCH

Memorial Healthcare System • Coral Springs, FL

2d • Hybrid

About The Position

Supervises daily staff activities for access personnel and functions. Assesses quality of services delivered and facilitates staff development programs. Ensures staff compliance with departmental and organizational policies, procedures, and protocols. Determines, coordinates and supervises daily staffing assignments and levels. Provides direction, orientation, training, coaching, and mentoring to staff. Performs or assists with performance evaluations and disciplinary actions. Performs staff responsibilities as needed to meet departmental goals. Leads the handling and resolution of complex issues and complaints.

Requirements

• High School Diploma or Equivalent
• Requires critical thinking skills, effective communication skills, decisive judgment and the ability to work with minimal supervision.
• Must be able to work in a stressful environment and take appropriate action.
• Must be able to travel from location to location with the healthcare system.
• 2 years experience in a healthcare setting with some progressive lead responsibilities.

Nice To Haves

• ACCOUNTABILITY
• CUSTOMER SERVICE
• EFFECTIVE COMMUNICATION
• LEADING BY COACHING
• MANAGING PEOPLE
• PATIENT AND FAMILY CENTERED CARE
• PRODUCTIVE WORK MEETINGS
• RESPONDING TO CHANGE
• STANDARDS OF BEHAVIOR

Responsibilities

• Supervises daily staff activities for access personnel and functions.
• Assesses quality of services delivered and facilitates staff development programs.
• Ensures staff compliance with departmental and organizational policies, procedures, and protocols.
• Determines, coordinates and supervises daily staffing assignments and levels.
• Provides direction, orientation, training, coaching, and mentoring to staff.
• Performs or assists with performance evaluations and disciplinary actions.
• Performs staff responsibilities as needed to meet departmental goals.
• Leads the handling and resolution of complex issues and complaints.

Benefits

• We encourage candidates to talk to their Memorial Healthcare System recruiter to discuss actual pay rates, during the hiring process.
• We are proud to offer Veteran’s Preference to former military, reservists and military spouses (including widows and widowers).
• Employment is subject to post offer, pre-placement assessment, including drug testing.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED