Patient Financial Services Representative

Paradigm Treatment Centers • Los Angeles, CA

4d • Onsite

About The Position

About Altior Healthcare Our family of services comprises three distinct mental health treatment programs, including a specialized program for US Veterans. With over 15 unique locations, we manage and support 500+ dedicated employees serving over 300 residential clients daily located across five states: California, Idaho, Maine, New Hampshire, and Texas. Paradigm Treatment (West Coast) and Ridge RTC (East Coast) partner together under Altior, united by a shared commitment to providing exceptional mental health care. For over a decade, our core clinical and support teams have worked side-by-side, delivering compassionate, evidence-based treatment that changes lives. As part of the Altior network, you’ll find the stability of an established organization with the heart of a close-knit treatment community where every role matters. Job Summary: We are seeking a detail-oriented and compassionate Patient Financial Services Representative to guide the client billing experience at Paradigm/Ridge Treatment Centers. The ideal candidate will possess strong medical administrative skills, excellent communication abilities, and a thorough understanding of medical billing and patient financial responsibilities. In this role, you will serve as a vital link between patients and our clinical teams, ensuring accurate financial processing, insurance coordination, and exceptional customer service to support our clients’ treatment journey.

Requirements

• Proven experience in a medical office setting with a focus on financial services or billing support.
• Knowledge of medical terminology and familiarity with healthcare billing procedures.
• Strong organizational skills with attention to detail in managing multiple accounts simultaneously.
• Excellent communication skills to effectively interact with patients, insurance providers, and team members.
• Proficiency in office software applications and electronic health record systems.

Nice To Haves

• Experience supporting medical administrative functions within a mental health or behavioral health environment is a plus.

Responsibilities

• Assist patients with financial inquiries related to their treatment plans, insurance coverage, and billing processes.
• Verify patient insurance information and obtain pre-authorizations or referrals as needed to facilitate seamless billing procedures.
• Prioritize and collect payments accurately and efficiently while maintaining compliance with privacy regulations and confidentiality standards.
• Collaborate with clinical staff to ensure all necessary documentation is complete for billing purposes.
• Maintain detailed records of patient accounts, payment histories, and insurance claims in our management system.
• Follow up on outstanding balances or denied claims promptly (via email and by phone) to optimize revenue cycle management.
• Provide exceptional customer service by addressing patient concerns timely, professionally, and empathetically.
• Escalate unresolved or high-risk accounts appropriately.
• Performs other job-related duties as assigned.

Benefits

• Comprehensive benefits package: medical, dental, and vision.
• 401k with 4% match.
• Paid Time Off Programs including vacation, holidays, and illness.
• For Direct Care roles: Chef made meals onsite.
• Professional trainings provided for development; continuing education assistance for clinicians.
• Supportive clinical supervision and professional development.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed