Patient Financial Services Representative
About The Position
The Patient Account Representative will serve as part of the Patient Financial Services department and assist in all aspects of our billing process. You will be responsible for handling each account from the beginning of the billing process to account resolution. The Patient Account Representative will ensure that accurate, ethical, and compliant billing practices are maintained. The Patient Account Representative will also ensure that compliance standards are maintained and will comply with Survival Flight's written code of conduct as well as billing practices, policies, procedures, state laws, and all Federal Health Care program requirements.
Requirements
- 3 years of medical billing and collections experience. In lieu of experience, a recent college graduate is open to learning about revenue cycle.
- Strong medical insurance collections background
- Working knowledge of Medicare, Medicaid, Managed care, Commercial, and Auto insurance
- Strong writing skills
- Strong communication skills
- Working Knowledge of HIPAA and compliance
- Working Knowledge ICD10 codes
- Knowledge of Excel and Word
Nice To Haves
- Associate or bachelor's degree
- Ambulance Billing experience
- Bilingual
Responsibilities
- Responsible for ensuring that files are properly and completely documented with insurance information and all other information indicating the handling of a transport.
- Following all appeals processes when insurance sources do not pay properly.
- Reviewing all refund issues promptly and noting the system account notes conspicuously and thoroughly.
- Maintain appropriate follow-up to ensure maximum reimbursement.
- First-level Medicare appeals.
- Thorough investigation of all motor vehicle accidents and research of all payer sources, including obtaining a police report in all accident cases.
- Prepare accounts for adjustments or collections, as appropriate. Preparation is to be done in accordance with established Policies & Procedures.
- Perform any other tasks assigned by management.
Benefits
- 401(k)
- Dental Insurance
- Employee assistance program
- Flexible schedule
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
Associate degree
