Patient Financial Services Representative

Southeast Colorado Hospital•Springfield, CO

1d•$19 - $22•Onsite

About The Position

Your Future Starts Here! Are you motivated to do your best work? Do you want to connect with others who are embracing their professional potential? Then join our teams at Southeast Colorado Hospital District. Southeast Colorado Hospital District is on the rolling plains of Springfield, Colorado. Our mission is to focus on the well-being of people in our service area through programs designed to achieve and sustain a state of good health by providing a wide-ranging healthcare system. We offer a comprehensive benefit package as well as ample paid leave. If you want to become part of this growing organization and know you can make a difference where respect, compassion, quality, collaboration and empathy are our values, then we would love to talk about your future!

Requirements

High School diploma or equivalent.

Nice To Haves

Associate’s degree in business, Accounting, Finance, Healthcare Administration, or related field.
Experience in healthcare revenue cycle, patient financial services, medical billing, insurance, banking, accounting, or customer service.
Working knowledge of insurance benefits, payer guidelines, patient financial services, collections, payment arrangements, Medicare bad debt, and hospital revenue cycle operations.
Experience with electronic health records (EHR) and patient accounting systems.
Knowledge of applicable state and federal regulations is preferred.
Dependability, initiative, and the ability to see tasks through to completion are critical, as is a commitment to safety, quality, and working under stressful conditions and/or irregular hours.

Responsibilities

Serve as the primary contact for patient billing questions and account resolution.
Research and resolve billing, payment, and insurance-related inquiries by collaborating with billing staff and other departments.
Provide financial counseling and explain insurance benefits, patient responsibility, and available payment options.
Prepare patient estimates and determine self-pay eligibility in accordance with hospital policies, payer contracts, and applicable regulations.
Establish, monitor, and maintain payment plans while ensuring timely follow-up.
Process and monitor employee payroll deduction requests in coordination with Payroll.
Coordinate collection activities, including placement of accounts with the collection agency.
Support the Medicare bad debt process by assisting with documentation, account review, and other related activities as assigned.
Perform client billing according to contractual agreements, including governmental agencies, employers, and correctional facilities.
Prepare collection letters, statements, reports, and account documentation.
Maintain accurate records of payment plans, payroll deductions, collection activities, Medicare bad debt, and client billing.
Provide compassionate, professional, and respectful customer service while protecting patient confidentiality.
Work collaboratively with Revenue Cycle, Patient Access, HIM, Coding, Case Management, Payroll, and other departments.
Attend required education and departmental meetings.
Perform other duties as assigned.