Financial Patient Services Representative

Paradigm Treatment Centers • Los Angeles, CA

2d • $28 - $32 • Hybrid

About The Position

We are seeking a detail-oriented and compassionate Financial Patient Services Representative to join our team. The ideal candidate will possess strong medical administrative skills, excellent communication abilities, and a thorough understanding of medical billing and patient financial responsibilities. In this role, you will serve as a vital link between patients and our clinical teams, ensuring accurate financial processing, insurance coordination, and exceptional customer service to support our clients’ treatment journey.

Requirements

• High school diploma or GED required
• Proven experience in a medical office setting with a focus on financial services or billing support.
• Knowledge of medical terminology and familiarity with healthcare billing procedures.
• Prior experience working in medical offices is highly desirable.
• Strong organizational skills with attention to detail in managing multiple accounts simultaneously.
• Excellent communication skills to effectively interact with patients, insurance providers, and team members.
• Proficiency in office software applications and electronic health record systems.
• Experience supporting medical administrative functions within a mental health or behavioral health environment is a plus.

Nice To Haves

• Experience supporting medical administrative functions within a mental health or behavioral health environment is a plus.

Responsibilities

• Assist patients with financial inquiries related to their treatment plans, insurance coverage, and billing processes.
• Verify patient insurance information and obtain pre-authorizations or referrals as needed to facilitate seamless billing procedures.
• Collect payments accurately and efficiently while maintaining compliance with privacy regulations and confidentiality standards.
• Collaborate with clinical staff to ensure all necessary documentation is complete for billing purposes.
• Maintain detailed records of patient accounts, payment histories, and insurance claims in our management system.
• Follow up on outstanding balances or denied claims promptly to optimize revenue cycle management.
• Provide exceptional customer service by addressing patient concerns professionally and empathetically.
• Perform other job-related duties as assigned.

Benefits

• Comprehensive benefits package: medical, dental, and vision.
• 401k with 4% match.
• Paid Time Off Programs including vacation, holidays, and illness.
• Chef made meals onsite.
• Professional trainings provided for development; continuing education assistance for clinicians.
• Supportive clinical supervision and professional development.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED