Patient Financial Services Representative I - PT - Afternoon/Evening - JDCH Emergency Room

Memorial Healthcare

3d•Onsite

About The Position

The Patient Financial Services Representative (PFSR) serves as the first point of contact in greeting patients and guarantors in the hospital, ambulatory or medical office setting. The PFSR engages with the patient or guarantor to obtain pertinent information and answer any questions in an effort to ensure that all required demographic, financial, and insurance eligibility information is gathered and verified. Ensures all required notices and consent forms are signed accordingly.

Requirements

High School Diploma or Equivalent (Required)
No experience required.
Requires excellent communication skills, critical thinking skills, decisive judgment, and the ability to work with minimal supervision.
Must be able to work in a stressful environment and take appropriate action.
Ability to work and build relationships collaboratively.

Nice To Haves

One (1) year of related hospital, medical office, or customer service experience preferred.

Responsibilities

Ensures that all necessary demographic, billing, and clinical information is obtained and entered with timeliness and accuracy.
Determines and accepts required payments, including but not limited to co-pays and deductibles.
Communicates with physician's and their staff, nursing unit staff, and/or other appropriate personnel to exchange necessary information.
Verifies insurance benefits and obtains pre-certification/authorization as necessary.