Patient Financial Services Rep

MedHQ, LLC•Wichita, KS

3d•Remote

About The Position

As a Patient Financial Services Representative at Trajectory, you will play a vital role in providing exceptional customer service to patients while effectively managing their medical billing inquiries and payment processing. In this role, you will handle inbound calls, assist patients with their financial concerns, and ensure a seamless revenue cycle management process. Fluency in both English and Spanish is required to serve our diverse patient base.

Requirements

High school diploma or equivalent; some college coursework in a related field is a plus.
Previous experience in a healthcare billing, revenue cycle management, or customer service role is required, minimum of 1 year.
Bilingual proficiency in English and Spanish is preferred.
Strong communication and interpersonal skills.
Detail-oriented with excellent organizational abilities.
Proficiency in using computer applications and billing software.
Ability to handle confidential information with discretion.
Understanding of healthcare billing codes, insurance terminology, and medical terminology is a plus.

Nice To Haves

Bilingual proficiency in English and Spanish is preferred.
Understanding of healthcare billing codes, insurance terminology, and medical terminology is a plus.

Responsibilities

Professionally handle inbound calls from patients regarding their medical bills and financial matters.
Engage with patients in a compassionate and empathetic manner, addressing their concerns and inquiries with utmost care.
Collect payments over the phone, ensuring accurate recording and documentation.
Assist patients in setting up payment plans, as needed.
Interpret and explain Explanation of Benefits (EOB) statements to patients, helping them understand insurance coverage and billed charges.
Provide clarification on any discrepancies or questions related to EOBs.
Investigate and research claims that require further attention, such as denied claims or billing disputes.
Collaborate with insurance companies and healthcare providers to resolve billing issues efficiently.
Communicate fluently in both English and Spanish to serve our diverse patient population effectively.
Maintain detailed and accurate records of all patient interactions, payments, and resolutions.
Generate reports as required to track and analyze billing and collection trends.
Stay up-to-date with healthcare billing regulations and compliance standards.
Ensure all interactions and processes adhere to HIPAA guidelines.
Strive for first-call resolution and maintain high levels of patient satisfaction.
Demonstrate patience, active listening, and problem-solving skills in addressing patient concerns.