Patient Financial Services PFS Rep

Banner Health

1d•Onsite

About The Position

The part-time Patient Financial Services Representative at Banner Health Clinic in Page, Arizona, coordinates patient flow and supports revenue cycle activities. The role includes processing medical records, scheduling, answering phones, checking in patients, collecting payments, verifying insurance coverage, and providing financial guidance. The position works 24 hours per week on varied six-hour shifts, Monday through Friday, between 8 a.m. and 5 p.m., at 601 N Navajo Drive. The representative registers patients and insurance information, obtains required signatures, verifies eligibility and benefits, and assists with referrals, authorizations, and pre-certifications. The role calculates and collects patient responsibility, processes charges and payments, reconciles daily transactions, balances the cash drawer, and prepares bank deposits. It also schedules and confirms appointments, responds to patient concerns, helps with medical record requests, and provides other services that support patient flow. The employee works independently under regular supervision in a fast-paced, high-volume environment and uses sound judgment to prioritize work and help ensure timely care and reimbursement.

Requirements

High school diploma/GED or equivalent working knowledge.
One or more years of work experience involving patient financial services, financial services, collections, or insurance industry processes.
Ability to manage multiple tasks simultaneously with minimal supervision and work independently.
Strong interpersonal, oral, and written communication skills.
Strong knowledge of common office software, including word processing, spreadsheet, and database software.

Nice To Haves

Experience with the company's systems and processes.
Previous cash collections experience.
Additional related education and/or experience.

Responsibilities

Perform patient registration and check-in, including data entry, providing information and intake forms, obtaining signatures, and generating population health summaries.
Verify insurance eligibility and benefits, document findings, and assist with pre-certifications, referrals, and authorizations.
Calculate and collect patient liability, explain financial policies, and discuss available resources for alternative payment arrangements.
Enter payments and charges, reconcile daily transactions, balance the cash drawer, and prepare bank deposits with required paperwork.
Schedule office visits and procedures, maximize reimbursement through payor-informed scheduling, confirm appointments as needed, and prepare patients for visits.
Communicate proactively with patients and other customers by phone, email, and in person to address concerns and support patient flow.
Respond to medical-record requests in accordance with company policies, procedures, and applicable laws.
Assist with patient-flow services such as escorting patients, taking vitals and patient history, assisting with treatment, distributing mail and fax information, and ordering supplies.
Work independently under regular supervision, prioritize work, and use sound judgment in a fast-paced, high-volume environment.