Patient Financial Services Manager
About The Position
Patient Financial Services (PFS) Manager at Gunnison Valley Health. This role involves managing the back-end revenue cycle operations, including billing, cash posting, and customer service. The manager will also oversee vendor performance, analyze data for key performance indicators (KPIs) and AR/cash performance reporting, and ensure compliance with relevant regulations such as IRS 501(r), No Surprises Act, Colorado Hospital Discounted Care, and FDCPA/TCPA collection requirements. The position requires implementing patient-centered service recovery and de-escalation strategies, and excelling in cross-functional stakeholder meetings with strong communication and influence skills. Staff supervision and performance management are also key responsibilities.
Requirements
- High school diploma or equivalent required.
- Minimum of 5 years hospital billing, collections, or patient financial experience.
- Minimum 2 years supervisory or lead experience in a healthcare revenue cycle setting.
- Experience with payment posting, cash reconciliation, credit balance resolution, and refund processing.
- Experience managing self-pay accounts, receivables, statement cycles, early out and collection agency vendor relationship management & contract oversight and patient payment plans.
- Strong analytical, organizational and problem-solving skills.
- Proficiency with Excel.
- Working knowledge of Medicare, Medicaid and commercial payer billing requirements including UB-04/8371 and CMS 1500/837P claim formats.
- AAHAM certification (CRCP/CRCE) or ability to obtain within 12 months of hire.
Nice To Haves
- Bachelor's Degree in Business Administration, Healthcare Administration, Finance, Accounting, or a related field is preferred.
- EPIC community connect experience strongly preferred.
- CAH, rural health or community hospital revenue cycle experience.
Responsibilities
- Run the back end revenue cycle operations management across billing, cash posting, and customer service.
- Manage vendor performance, scorecard development, and contract accountability, while focusing on root cause analysis and systemic issue resolution.
- Analyze data for KPI development, and AR/cash performance reporting.
- Utilize knowledge of IRS 501(r), No Surprises Act, Colorado Hospital Discounted Care, and FDCPA/TCPA collection requirements.
- Understand and implement patient centered service recovery and de-escalation or billing concerns.
- Provide an analytical, persistent and solution oriented mindset while excelling in cross functional stakeholder meetings with excellent communication skills and influence.
- Perform staff supervision and performance management.
Benefits
- Competitive salary
- Generous and affordable medical/dental/vision plan
- Dollar for dollar retirement match that increases with years of service
- Up to $250 in your first year toward your unique Lifestyle Spending Account
- Matched retirement starting on day 1
- Dependent care matching plan
- Culture that values continuing education
- Robust tuition reimbursement plan
- Paid time off benefits with an accrual rate of 10.77% in your first year of employment
- Access to mental health, financial health and wellness as well as life coaching with our Employee Assistance Program
- Free nutrition consultations
- Discounted fitness membership at Western Colorado University Fieldhouse
- Deep discounts on food and drink in the cafeteria
- Medical, dental, vision, health care FSA, dependent care FSA, and Lifestyle Spending Account eligibility
- Full Time staff are automatically enrolled in 401A plan as of date of hire.
- Life and AD&D insurance
- Short-term and long-term disability
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
High school or GED
