Patient Financial Services Manager
Gunnison Valley Health•Gunnison, CO
•$34 - $42•Onsite
About The Position
The Patient Financial Services (PFS) Manager will lead the Patient Financial Services team, focusing on improving the health of the community by delivering exceptional care and services. This role involves managing back-end revenue cycle operations, vendor performance, data analysis for KPI development, and ensuring compliance with relevant regulations. The manager will also provide staff supervision and performance management, contributing to a patient-centered approach to service recovery and de-escalation of billing concerns.
Requirements
- High school diploma or equivalent required.
- Minimum of 5 years hospital billing, collections, or patient financial experience.
- Minimum 2 years supervisory or lead experience in a healthcare revenue cycle setting.
- Experience with payment posting, cash reconciliation, credit balance resolution, and refund processing as well as managing self-pay accounts, receivables, statement cycles, early out and collection agency vendor relationship management & contract oversight and patient payment plans.
- Strong analytical, organizational and problem-solving skills.
- Proficiency with Excel.
- Working knowledge of Medicare, Medicaid and commercial payer billing requirements including UB-04/8371 and CMS 1500/837P claim formats.
Nice To Haves
- Bachelor’s Degree in Business Administration, Healthcare Administration, Finance, Accounting, or a related field is preferred.
- EPIC community connect experience strongly preferred.
- CAH, rural health or community hospital revenue cycle experience.
- AAHAM certification (CRCP/CRCE) or ability to obtain within 12 months of hire.
Responsibilities
- Run the back end revenue cycle operations management across billing, cash posting, and customer service.
- Manage vendor performance, scorecard development, and contract accountability, while focusing on root cause analysis and systemic issue resolution.
- Analyze data for KPI development, and AR/cash performance reporting.
- Utilize knowledge of IRS 501(r), No Surprises Act, Colorado Hospital Discounted Care, and FDCPA/TCPA collection requirements.
- Understand and implement patient centered service recovery and de-escalation or billing concerns.
- Provide an analytical, persistent and solution oriented mindset while excelling in cross functional stakeholder meetings with excellent communication skills and influence.
- Perform staff supervision and performance management.
Benefits
- Competitive salary
- Generous and affordable medical/dental/vision plan
- Dollar for dollar retirement match that increases with years of service
- Up to $250 in your first year toward your unique Lifestyle Spending Account
- Matched retirement starting on day 1
- Dependent care matching plan
- Tuition reimbursement plan
- Paid time off benefits with an accrual rate of 10.77% in your first year of employment
- Access to mental health, financial health and wellness as well as life coaching with our Employee Assistance Program
- Free nutrition consultations
- Discounted fitness membership at Western Colorado University Fieldhouse
- Deep discounts on food and drink in the cafeteria
- Health care FSA
- Dependent care FSA
- Life and AD&D insurance
- Short-term and long-term disability
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
High school or GED
