Patient Financial Services Director

HCA Healthcare • Cleveland, MS

4d • Onsite

About The Position

The Patient Financial Services Director (External Client) is responsible for the daily operations of Parallon-managed, facility-based revenue cycle functions and serves as the on-site liaison between the facility and Parallon Client Relations or the SSC. The director integrates department services with the hospital’s clinical and ancillary teams; implements policies and procedures that support service levels; assesses and improves department performance; and ensures staff orientation and continuing education. As the on-site leader, the director may recommend departmental resources and space, participate in selecting outside services, and promote the SSC’s efforts to meet and exceed customer needs.

The role oversees Patient Access performance and personnel, coordinates revenue cycle expectations and challenges with facility departments and administration, and supports compliance with service-level agreements, quality measures, standard processes, reporting, and education programs.

Requirements

• Bachelor’s degree in Business or a related field; this requirement may be substituted by current enrollment in a Bachelor’s degree program or equivalent work experience with CEO approval.
• Minimum five years of healthcare management experience, including three years in the related area for the position. Relevant education may substitute for the experience requirement with SSC Executive approval.

Responsibilities

• Maintain and promote good customer relations with facility management, physicians, and physician office staff.
• Coordinate with facility departments and administration teams to manage revenue cycle performance expectations and challenges, including upfront collections, accurate information capture, timely registration, patient satisfaction, denial prevention, patient flow, unbilled accounts, and patient concerns.
• Review Patient Access performance for timeliness, accuracy, compliance, and fulfillment of standards defined in Service Level Agreements.
• Inform the designated CRM AVP of significant Patient Access issues, such as pre-registration delays, unbilled challenges, and pre-authorization backlogs.
• Inform staff of relevant changes and developments in payer requirements.
• Ensure quality review measurements are in place.
• Facilitate implementation and monitoring of standard policies, processes, reporting, and education programs.
• Oversee management of Patient Access personnel and provide Facility leadership with recommendations regarding hiring, promotion, salary adjustments, and personnel actions.
• Integrate department services with the hospital’s clinical and ancillary teams, assess and improve performance, and ensure staff orientation and continuing education.
• Recommend departmental resources or space and participate in selecting outside services where appropriate.
• Promote the SSC and its efforts to meet and exceed customer needs.

Benefits

• Comprehensive medical, prescription drug, dental, vision, behavioral health, and telemedicine benefits.
• Wellbeing support, including free counseling and referral services.
• Paid time off, paid family leave, long- and short-term disability coverage, and leaves of absence.
• 401(k) plan with a 100% match on 3% to 9% of pay, based on years of service.
• Employee Stock Purchase Plan, flexible spending accounts, preferred banking partnerships, retirement readiness tools, rollover support, and financial wellbeing counseling.
• Tuition assistance, student loan assistance, certification support, dependent scholarships, and partnership with Galen College of Nursing.
• Fertility and family-building benefits and adoption assistance.
• Life insurance and supplemental health protection plans.
• Auto and home insurance, legal counseling, identity theft protection, and consumer discounts.

What This Job Offers

• Job Type: Full-time
• Career Level: Director