Patient Financial Services Counselor (FT 32 HRS.) 2IC02

Penobscot Valley Hospital • Lincoln, ME

3h • Onsite

About The Position

This position is responsible for following up on self-pay accounts, providing patient billing support, and performing patient financial counseling. The role involves reviewing accounts, researching insurance information, making payment arrangements, and identifying accounts eligible for financial assistance. Additionally, the position handles pre-collect and early collection activities, payroll deduction accounts, liability billing follow-up, and provides in-person and telephone support to patients regarding their accounts. The role also includes department coverage, cross-training, and participation in quality improvement initiatives and emergency preparedness.

Requirements

• Previous office experience
• Proficient use of typewrite (40 wpm), computers and calculators
• Excellent organizational and communication skills
• Able to establish priorities
• High school graduate

Nice To Haves

• Knowledge of medical terminology preferred

Responsibilities

• Self-pay account follow up and patient billing support
• Patient financial counseling and payment arrangements
• Pre-collect and early collection activity
• Payroll deduction accounts
• Liability billing follow-up
• In-person patient payment support
• Telephone support and issue resolution
• Department coverage and cross-training support
• Quality improvement, emergency preparedness, and other duties

Benefits

• Section 125 Cafeteria Benefits Plan
• Health insurance (partial cost paid by employer for employees with 30+ hours)
• Dental insurance (for employees with 30+ hours)
• Basic life insurance (for employees with 30+ hours)
• Disability insurance (for employees with 30+ hours)
• Partial subsidy for dependent health insurance
• 403(b) plan
• Earned time off accrual

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED