Patient Financial Services Clerk

Mercyhealth Wisconsin and Illinois•Janesville, WI

3d•$17 - $25•Onsite

About The Position

The Patient Financial Services Clerk plays a crucial role in supporting billing functions, managing correspondence, and ensuring accurate financial record-keeping within the Revenue Cycle Department. This position involves assisting with various administrative tasks related to patient accounts, insurance refunds, and mail processing. The clerk is expected to maintain productivity standards and contribute to a culture of excellence through quality, service, partnering, and cost-consciousness.

Requirements

High school diploma or equivalent required.
Minimum of 6 months of office experience required.
Proven ability to work effectively in a team environment.
Strong typing/data entry experience.
Strong organizational skills and attention to detail, accuracy and follow-through.

Nice To Haves

Knowledge of medical terminology preferred.

Responsibilities

Assist with billing functions to identify correspondence and refer to appropriate partner for follow-up.
Support remote staff with printing and mailing correspondence.
Sort and organize requested insurance refunds, match refunds with supporting documentation, and mail them.
Sort and organize insurance checks to assist Cash Posting with daily bank deposits.
Find and list invoice numbers for remittances lacking specific posting detail.
Print and mail Matrix SNF Patient Statements.
Index and assign all correspondence received from Lockbox, Customer Service, Cashiers, etc., to the appropriate staff work queues.
Review and complete requests for itemized bills, copies of claim forms, and medical record documents.
Pull patient account documentation as needed for internal and external audit requests.
Pick-up, sort, index, and deliver all USPS and inter-office mail.
File, fax, and/or copy documents as needed.
Provide front desk coverage for breaks and lunches (MCB only).
Conduct monthly quality checks of scanned documents to ensure accuracy before documents are destroyed.
Maintain productivity standards as outlined in the Revenue Cycle Department.
Work on special projects as assigned.